Customer Service Representative

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $16 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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This company has sponsored H1B visas in the past.

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Torrid

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2001

👗 Fashion

🛒 Retail

👥 B2C

Fashion • Retail • B2C

Torrid is a retailer specializing in plus-size fashion apparel and accessories for women. The company offers a wide range of trendy and stylish clothing, catering to customers seeking inclusive sizing options. Torrid focuses on providing a confident and empowering shopping experience for its target demographic.

📋 Description

• Monitors phone queue to ensure proper coverage is maintained at all times. • Utilizes exemplary writing skills to respond to customer emails, live chats, and social media inquiries. • Uses product knowledge to suggest items to customers and properly inform them on product choice. • Responds to all customer voice-mail messages and e-mails within a 24-hour period. • Provides feedback to management regarding current customer service processes and procedures. • Utilizes follow through skills to resolve outstanding customer questions and/or issues. • Understands department procedures to properly inform customers of order status, product availability, and manage customer expectation. • Completes daily administrative projects on time and correctly. • Maintains all quality, productivity, reliability and sales performance standards.

🎯 Requirements

• Minimum of 1 year customer service experience in an online call center environment or equivalent • Excellent written and verbal communication skills • Strong computer skills (Word/Excel/Outlook); needs to be Internet savvy • Type at a minimum of 40 words per minute • Strong attention to detail, organizational and follow-up skills • Bilingual English/Spanish; fluent in writing, reading, speaking (preferred) • Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays

🏖️ Benefits

• Competitive compensation • 401k with company matching contribution • Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account • Generous 50% employee discount and access to employee-only sales • Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community. • Tuition reimbursement program • Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more. • Discounts on entertainment tickets and more.