Portfolio Value Partner

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🕒 March 20

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Totango

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

💰 $100M Series D on 2021-09

SaaS • Artificial Intelligence • Enterprise

Totango is a customer success software platform that provides AI-driven solutions to help enterprise businesses manage customer success and growth. The platform offers features such as churn prediction, customer data unification, and pre-built success programs to enhance customer engagement and outcomes. It supports integrations with various tools for a 360-degree view of customer data and employs artificial intelligence to improve productivity and surface customer insights. Totango is designed for scalability, catering to both fast-growing and large companies, ensuring enterprise-grade security and easy data integration. The platform aims to help businesses prevent customer churn, increase revenue growth, and enhance customer health, making it a comprehensive tool for managing customer relationships and driving business outcomes.

📋 Description

• Own the success and value attainment of a portfolio of up to 75 SMB and digitally supported customers • Help customers operationalize Totango to drive measurable improvements in customer retention, growth, and lifecycle management • Reinforce best practices and strategic use cases that help customers maximize the value of the platform • Monitor account health, engagement signals, and product usage to ensure customers are progressing toward value • Drive proactive renewal conversations that reinforce business impact and platform value • Identify potential risks early and work cross-functionally to mitigate them ahead of renewal • Engage customers on a monthly or as-needed cadence depending on risk, value milestones, or renewal proximity

🎯 Requirements

• 1–3 years experience in Customer Success, Account Management, or a similar customer-facing role • Experience managing multiple customer relationships in a SaaS or technology environment • Strong communication and relationship management skills • Ability to prioritize and manage a high-volume portfolio of customers • Data-driven mindset with the ability to interpret health signals and renewal indicators • Comfort working in a fast-moving environment where processes evolve

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development • Paid time off