Facility Vendor – Client Services Coordinator

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Touch Support, Inc. & SNF Back Office

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

☁️ SaaS

🤝 B2B

💸 Finance

SaaS • B2B • Finance

Touch Support, Inc. & SNF Back Office is a company specializing in outsourced support services and cloud strategy, focusing on enhancing customer satisfaction and building strong client relationships. The company integrates into other businesses to optimize workflows and improve customer service processes with the help of skilled personnel, business process optimization, and real-time data analysis using VisX Analytics. Their services aim to boost client workflow and customer satisfaction, providing seamless integration so clients' customers do not notice their presence. They also offer financial services expertise, optimizing bookkeeping, accounting, and billing services, contributing to smarter strategic decision-making and improving customer engagement and brand loyalty.

📋 Description

• Client & Vendor Communication: Act as the primary liaison for all inquiries from facilities and vendors, providing timely and professional responses via email and phone. • Issue Resolution & Tracking: Meticulously track all requests, investigate discrepancies, and coordinate with internal teams to ensure prompt and effective resolution of all issues. • Proactive Coordination: Follow up consistently with internal departments to guarantee tasks are completed on schedule and provide regular status updates to facility leadership on outstanding items. • Process Management: Assist with onboarding new vendors, monitor invoice approval status, and address payment-related concerns to prevent delays. • Relationship Building: Develop and maintain strong, positive working relationships with facility staff and key vendor contacts by providing excellent customer service and ensuring reliable follow-through.

🎯 Requirements

• High proficiency in English (B2, C1, or C2 level), both written and spoken. • Ability to work full-time during US business hours: 7:00 AM - 3:00 PM Chicago Time (Central Standard Time). • A keen eye for detail and a commitment to accuracy. • The ability to work independently without supervision while also being an active, collaborative member of a remote team.

🏖️ Benefits

• Comprehensive Training: We provide extensive initial training and ongoing mentorship to set you up for success. • A Clear Career Ladder: This role is just the beginning. We offer a clear promotional path with competitive salary increases as you grow with us. • A Supportive Global Team: Even though we work from home, our team is tightly connected. You will have a dedicated Team Lead and supervisor in the US for guidance and support. • A Dynamic Work Environment: You will be in constant communication with native English speakers, helping you to further enhance your language skills in a professional setting.