Bilingual Customer Expert, Inglés C1

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TP

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

💼 Consulting

💰 $514.9M Post IPO debt on 2025-02

B2B • Consulting

TP is TP Group, previously known as Teleperformance, which has been a leader in the digital business services market for nearly 47 years. With a focus on adapting to changes in the AI era, TP offers a range of services including sales, outsourcing, BPO, customer experience, digital solutions, technical support, and analytics solutions. The company emphasizes an omnichannel approach and is committed to providing modern, empathetic services to meet the needs of its clients.

📋 Description

• Support customers remotely by responding to inquiries • Provide clear and friendly guidance • Deliver effective solutions across different service scenarios • Understand customer needs and handle information responsibly • Ensure a smooth, positive experience in every interaction • Resolve customer situations efficiently and accurately • Explain information in a simple, friendly, and confident way • Collaborate as a team member in a global environment

🎯 Requirements

• Baccalaureate / Middle Education • No professional experience required • Intermediate to advanced English proficiency (C1 or above) • Customer-focused approach • Ability to resolve situations efficiently and accurately • Clear, friendly, and confident communication • Proactive problem-solving ability • Calm and focused approach in different customer scenarios • Responsible and detail-oriented handling of information • Care and discretion when handling information • Positive mindset and strong sense of accountability

🏖️ Benefits

• Work schedules of 42 hours per week, designed to support work-life balance • Morning shift / operating range between 8am–7pm with 2 days off • Performance-based bonuses • Indefinite-term contract for long-term stability • Employee fund benefits that support financial wellbeing