Customer Care Resolution Associate

Job not on LinkedIn

🔥 47 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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TP ICAP

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

We are the world’s largest inter-dealer broker, the world’s largest energy & commodities broker, and the world’s leading provider of over-the-counter (OTC) pricing data.

📋 Description

• Provide exceptional customer service to our clients and internal customers including our sales team of Design Consultants and Installers • Field and answer questions related to product specifications, warranty, installation, parts & repairs • Place orders, track shipments and relay progress regularly to vested parties • Document all inbound inquiries via case creation, including detailed notes on the root cause and most likely path or paths forward • Manage a high volume of open cases and provide timely, consistent and accurate updates on progress and ultimate resolution • Contribute to organizational success by leveraging all tools and resources to provide prompt resolution to customer issues or concerns • Deliver consistent results in key performance areas including schedule adherence, average handle time and resolution time • Share feedback and ideas on ways to improve the overall client experience

🎯 Requirements

• Experienced in a Customer Service role, preferably in a call center environment • Talented multi-tasker, able to identify and execute resolution on a variety of customer service issues in a timely manner • Passionate service provider committed to providing a superior client experience by demonstrating patience, empathy, compassion, and sincerity in both tone and words • Self-starter with exceptional time management skills, who consistently meets established productivity, schedule adherence, call monitoring and survey score standards • Flexible and adaptable to change, with an ability to learn new skills and retain information • Team-oriented with a positive outlook and willingness to go above and beyond • An exceptional communicator both over the phone and in written updates/summaries • Detail-oriented with a demonstrated ability to thrive in a fast-paced environment, using multiple systems simultaneously to document, track and resolve customer concerns • Well-versed in standard office technology (Email, Excel, Word, etc.) and able to type 40-45 wpm • Open availability during business hours 6am - 5:30pm PST to work an 8 hour shift (6am-2:30pm, 7am-3:30pm, etc.) • High school diploma or equivalent work experience

🏖️ Benefits

• medical • dental • vision • time off with pay • 401(k) plan with employer matching • short-term and long-term disability benefits at no cost • company-paid life and accidental death and dismemberment insurance • six weeks of paid parental leave • discounts on 3 Day Blinds products