Customer Service Representative, Banking

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🕒 March 7

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TP Infinity Germany GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

TP Infinity Germany GmbH is the digital consulting and transformation arm of TP, focused on customer experience (CX) excellence and technology-driven innovation. The company provides Technology-as-a-Service (TaaS) and a broad set of services including cloud and managed infrastructure, intelligent automation, contact-center and conversational AI solutions, security services, data analytics, and digital marketing. TP Infinity helps large organizations modernize operations, migrate to cloud-native platforms, deploy AI-enabled automation and improve customer and employee experience through advisory, implementation and managed services.

📋 Description

• You are the first point of contact for our customers and support them in resolving their concerns. • You answer general inquiries and assist with the use of our digital services. • With care, friendliness and professionalism you ensure excellent customer satisfaction. • You build long-term, trust-based relationships with our customers. • Through your commitment you actively support the development of our digital banking solutions and contribute to the growth of our company.

🎯 Requirements

• Experience in back-office or administrative tasks, ideally at a financial institution in the German-speaking market; alternatively, experience in customer service or a comparable role • Experience in the banking or financial sector; vocational training as a bank clerk (Bankkaufmann/-frau) or a comparable qualification is a plus • Fluent German language skills, both written and spoken; English skills at B1–B2 level are an advantage • Excellent written and verbal communication skills • Strong problem-solving skills and confident handling of conflict situations

🏖️ Benefits

• Health benefits • 30 days of annual leave per year • Employee Assistance Programme – free and confidential support service for professional and personal concerns • Employee referral programme – bonus of up to €5,000 • Bike leasing • Fully subsidised Deutschland-Ticket (Germany public transport pass) • Company pension scheme: industry-standard pension plan for the financial sector • Pension plan (Germany) • Attractive development opportunities within a globally leading financial company