Customer Support Specialist

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May 28

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Traackr

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SaaS • Marketing

Traackr is an influencer marketing software platform designed for data-driven marketers. The platform streamlines influencer marketing by providing tools for discovery, campaign management, influencer collaboration, and reporting. Traackr focuses on helping users make smarter investments by offering a comprehensive global influencer dataset, market benchmarking, and expert guidance. It serves both small teams and complex programs, and is utilized by top brands to optimize strategies and measure return on investment.

51 - 200 employees

☁️ SaaS

📋 Description

• Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. • Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie brands. • We are a remote-first company, and for the folks that like to meet in person, we have offices in San Francisco, New York, Boston, Paris, and London. • We operate on a culture of mutual respect, with core value pillars including Trust, Diversity, Value, Ownership, and Mutual success. • This role involves supporting our customers throughout their entire customer journey, from onboarding to training and beyond. • As a Support Specialist, you'll possess deep expertise in Traackr software for engaging training sessions and seamless onboarding programs. • You’ll play a pivotal role within our broader Customer Success and Account Management teams, thriving on finding creative solutions and leveraging insights to contribute to our product roadmap.

🎯 Requirements

• Bachelor's degree. • Familiarity with influencer marketing platforms like Instagram, TikTok, and YouTube is a plus! • 2+ years of experience in SaaS customer support, Marketing, Communications, or Client Services • Exceptional written and verbal communication skills are essential for supporting clients across multiple channels (email, online chat, virtual meetings, presentations) and collaborating effectively with internal teams spanning diverse geographies. • Must have the ability to tailor communication to different audiences and simplify complex topics to enhance understanding. • Demonstrated proficiency in public speaking and delivering compelling presentations. • Strong analytical skills, adept at using Microsoft Excel or Google Sheets. • Genuine passion for technology and a keen interest in exploring product intricacies. • Essential qualities include self-motivation, quick learning ability, resourcefulness, attention to detail, and a collaborative mindset. • Fluent in English, French, or Spanish; other languages are welcome

🏖️ Benefits

• Competitive Salary • Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend • Coworking Office Subscription for Collaborative Spaces • Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents* • Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs • Paid Parental Leave to Support Quality Time with Your Loved Ones • Career Development, including Internal and External Training Opportunities