Senior Customer Success Manager – all genders

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🕒 April 1

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TradeLink

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

🏢 Enterprise

☁️ SaaS

💰 Series A on 2022-06

Transport • Enterprise • SaaS

TradeLink is a digital logistics partner that optimizes end-to-end supply chain processes. The platform offers solutions such as window management, dock and yard management, and load carrier management, enhancing collaboration with internal departments and external partners. TradeLink simplifies logistics through automation, reducing manual processes and improving operational efficiency.

📋 Description

• You act as a strategic advisor for our customers, understand their business goals, and ensure early value as well as sustainable impact. • You build trusted customer relationships, develop project champions on the client side, and identify relevant stakeholders. • You ensure company-wide adoption of TradeLink and support customers in using our AI-powered product by applying structured change management and driving adoption across the organization. • You take end-to-end ownership of rollouts across the entire customer journey – including partner activation. • You identify, understand, and clearly articulate user requirements to enable customer-driven development of our AI-based product features. • You recognize upselling and cross-selling opportunities within your customer portfolio and proactively drive their implementation. • You work closely with the sales team, evaluate new opportunities, and actively contribute to the revenue growth of your customer portfolio.

🎯 Requirements

• You have at least 3 years of experience in a customer-facing role within a digital environment – ideally in B2B SaaS (experience in the logistics industry is a plus). • You have proven experience in structured onboarding and rollout of customers or similar projects and take responsibility for ensuring new customers successfully start with the product and achieve real value. • Experience identifying and realizing upselling and expansion potential within a customer portfolio is an advantage. • You have worked in dynamic, fast-growing environments such as startups, scale-ups, or consulting, and can maintain oversight even at high pace. • You are a team player with a hands-on mentality and see yourself not as a pure support role but as a strategic interface between customers, product, and sales. • You have strong analytical skills, are highly self-organized, and can set priorities confidently. • You communicate at a business-fluent level in German and English; additional European languages are a plus.

🏖️ Benefits

• Impact, Innovation & Ownership: Shape the development of our fast-growing B2B2 SaaS startup in logistics. Influence product, customer solutions, growth, and brand. We move quickly, think big, and solve real problems. • Flexibility & Remote-First: Flexible work — remote or from our offices in Munich and Berlin. Our virtual office connects us and supports efficient collaboration. • Learn & Grow: Receive continuous feedback, 360° reviews, and work closely with experienced founders and senior leaders. • Passionate Team: Be part of a motivated, supportive team that values clarity, ownership, and real impact. • Culture & Camaraderie: Inclusive, diverse, and fun — from virtual team events to memorable offsites. We live strong team cohesion. • Success Sharing: With our VSOP program, you benefit from the company's growth and success.