Senior Customer Success Manager – all genders

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🕒 April 22

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TradeLink

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

🏢 Enterprise

☁️ SaaS

💰 Series A on 2022-06

Transport • Enterprise • SaaS

TradeLink is a digital logistics partner that optimizes end-to-end supply chain processes. The platform offers solutions such as window management, dock and yard management, and load carrier management, enhancing collaboration with internal departments and external partners. TradeLink simplifies logistics through automation, reducing manual processes and improving operational efficiency.

📋 Description

• You act as a strategic advisor to our customers, understand their business goals, and ensure early value and sustainable impact. • You build trusting customer relationships, develop project champions on the client side, and identify relevant stakeholders. • You ensure company-wide adoption of TradeLink and support customers in using our AI-powered product by applying structured change management and fostering acceptance across the organization. • You take end-to-end responsibility for rollouts across the entire customer journey – including partner activation. • You identify, understand, and clearly articulate user requirements to enable customer-driven development of our AI-based product features. • You recognize upselling and cross-selling opportunities within your customer portfolio and proactively drive their implementation. • You work closely with the sales team, assess new opportunities, and actively contribute to growing revenue within your customer portfolio.

🎯 Requirements

• You have at least 3 years of experience in a customer-facing role in a digital environment – preferably in B2B SaaS (experience in the logistics industry is a plus). • You have proven experience in structured onboarding and rollout of customers or similar projects and take ownership to ensure new customers start successfully with the product and realize real value. • Experience identifying and realizing upselling and expansion potential within a customer portfolio is an advantage. • You have worked in dynamic, fast-growing environments, e.g., startups, scale-ups, or consulting, and maintain oversight even at high speed. • You are a team player with a hands-on mentality and see yourself not just as a support role but as a strategic interface between customers, product, and sales. • You have strong analytical skills, are highly self-organized, and can set priorities with confidence. • You communicate fluently in German and English; additional European languages are a plus.

🏖️ Benefits

• Impact, Innovation & Ownership: Help shape the growth of our fast-scaling B2B2 SaaS startup in logistics. • Flexibility & Remote-First: Flexible working — remote or from our offices in Munich and Berlin. • Learning & Growth: Receive continuous feedback, 360° reviews, and work closely with experienced founders and leadership. • Passionate Team: Join a motivated, supportive team that values clarity, ownership, and genuine impact. • Culture & Togetherness: Inclusive, diverse, and fun — from virtual team events to memorable offsites. • Equity Participation: Benefit from the company’s growth and success through our VSOP program.