Trafilea Tech E-commerce Group
eCommerce • Artificial Intelligence • Marketing
Trafilea Tech E-commerce Group is a next-generation consumer-tech platform and e-commerce group of brands. The company is powered by proprietary technology, world-class marketing, and operational excellence. Trafilea's ecosystem integrates data, technology, and systems to enhance all its brands, focusing on creating a frictionless, high-performing shopping experience. The group manages a real-time ad management technology and an AI-powered advertisement platform, enabling high-efficiency budget allocations and optimization across their operations. Trafilea has a significant impact with over 10 million customers and 30 million online users, making it a data-driven and tech-enabled powerhouse in the e-commerce industry.
Retention Manager - Apparel Subscriptions
April 2
Trafilea Tech E-commerce Group
eCommerce • Artificial Intelligence • Marketing
Trafilea Tech E-commerce Group is a next-generation consumer-tech platform and e-commerce group of brands. The company is powered by proprietary technology, world-class marketing, and operational excellence. Trafilea's ecosystem integrates data, technology, and systems to enhance all its brands, focusing on creating a frictionless, high-performing shopping experience. The group manages a real-time ad management technology and an AI-powered advertisement platform, enabling high-efficiency budget allocations and optimization across their operations. Trafilea has a significant impact with over 10 million customers and 30 million online users, making it a data-driven and tech-enabled powerhouse in the e-commerce industry.
đź“‹ Description
• Trafilea is a tech e-commerce group operating multiple brands in intimate apparel and beauty sectors. • The role focuses on subscription retention and driving recurring revenue. • You will lead strategic retention initiatives across various subscription programs. • Utilize data-driven experimentation and lifecycle marketing across multiple channels to engage members. • Collaborate with cross-functional teams to implement advanced retention methodologies.
🎯 Requirements
• 5+ Years of Experience in CRM, Retention & Subscription Programs: Solid background in managing customer retention strategies, with proven experience in subscription-based business models (mandatory). • Deep Knowledge of Customer Segments & Direct Marketing: Skilled in analyzing customer behavior and leading targeted retention initiatives. • Hands-on Expertise in CRM & Marketing Platforms: Strong experience managing Own Channels (E-mail, SMS) campaigns; experience with Push Notifications is a plus. • Proven Leadership Experience: Previous experience leading squads or multidisciplinary teams, driving subscription growth and retention. • Bachelor’s Degree in Relevant Field: Business, Marketing, Analytics, or related studies. • Empathy & Growth Mindset: Open-minded, empathetic professional, passionate about continuous improvement and personal/professional growth. • Strong Communication & Listening Skills: High active listening ability, with strong interpersonal skills to manage teams, stakeholders, and conflict resolution. • Detail-Oriented & Reliable: Committed to high-quality execution, with excellent follow-through and organizational discipline. • Time Management & Flexibility: Able to prioritize effectively, adapt to dynamic environments, and ensure timely delivery of results. • Language & Technical Skills: Advanced English proficiency (oral and written) is mandatory; Spanish and knowledge of Data Science, SQL, or analytics tools are a strong plus.
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