Manager, Strategic Account Management – Client Success

🕒 January 5

🇺🇸 United States – Remote

💵 $90k - $125k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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Transcarent

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

💰 $200M Series C on 2022-01

Healthcare Insurance • Health • Artificial Intelligence

Transcarent is a healthcare solutions company that simplifies access to high-quality, affordable health and care for individuals and employers. They provide comprehensive support across the healthcare journey, including navigation, clinical guidance, and on-demand care delivery through their dedicated team of Health Guides and local providers. Utilizing advanced technology and generative AI, Transcarent enhances member experiences while striving to improve health outcomes and reduce costs associated with care.

📋 Description

• Drive Client Outcomes & Value • Deliver measurable client value by aligning solutions to client goals, KPIs, and performance expectations • Develop and execute a client value plan aligned to business goals, KPIs, and ROI commitments • Establish ongoing value storytelling that communicates measurable outcomes to executives and stakeholders • Build a deep, strategic understanding of each client’s business, objectives, competitive environment, and stakeholder landscape • Ensure clients adopt, engage with, and love the full product suite—driving utilization, satisfaction, and impact • Lead retention and expansion initiatives, driving revenue through long-term partnership growth • Proactively prevent and detect issues before they escalate, safeguarding client health and product engagement • Own adoption strategies across the full Transcarent | Accolade product suite, driving predictable utilization and impact • Build and maintain client-specific value plans that tie solutions directly to client KPIs, performance guarantees, and ROI commitments, and proactively course-correct when off-track

🎯 Requirements

• 10+ years in Account Executive, Client Success, or Strategic Account roles • 5+ years in Health Plans, PBMs, benefits, or employer healthcare required • Deep understanding of employer healthcare, PBMs, health plans, and digital health/navigation solutions • Demonstrated record of measurable client value creation, retention, and revenue growth in complex, large-market environments • Proven track record leading renewals and expansions for large, complex employer or health plan clients • Experience serving as a trusted advisor to senior and C-suite stakeholders • Bachelor's degree in Business or related field required

🏖️ Benefits

• Competitive medical, dental, and vision coverage • Competitive 401(k) Plan with a generous company match • Flexible Time Off/Paid Time Off, 12 paid holidays • Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance • Mental Health and Wellness benefits