Customer Success Manager

🔥 14 hours ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Transparent Energy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2009

⚡ Energy

🛍️ eCommerce

☁️ SaaS

Energy • eCommerce • SaaS

Transparent Energy is a leading energy procurement and advisory firm that revolutionizes the way businesses secure energy through a proprietary online platform. Their innovative Reverse Auction process allows clients to witness real-time bidding from energy suppliers, resulting in significant savings and enhanced transparency. Focused on sustainability, Transparent Energy offers a range of renewable energy options to align with clients' environmental goals while managing costs and risk. They serve diverse sectors including commercial real estate, government, healthcare, and data centers, ensuring tailored energy solutions for their clients' unique needs.

📋 Description

• Own the end-to-end renewal management process, maintaining visibility into renewal pipeline activity • Coordinate cross-functionally to reduce renewal risk and prevent revenue leakage • Ensure renewal workflows are initiated early and executed consistently across sales and support teams • Serve as the direct manager of the Business Analyst team • Provide leadership, coaching, and role clarity to ensure alignment with revenue and renewal priorities • Establish accountability standards and execution discipline within the Business Analyst function • Oversee and manage the Client Services Desk • Maintain operational system hygiene and data integrity • Manage third-party technology and system vendors • Oversee recurring and booked revenue reporting

🎯 Requirements

• Highly organized with strong attention to detail • Experienced manager, mentor, player/coach, or peer leader • Process-oriented and constantly looking to improve • Comfortable operating in high-expectation, fast-paced environments • Highly adept at communicating with both words and data • Driven by a desire to exceed goals that is constant, internal, and self-imposed • Bonus points for experience in the retail energy industry

🏖️ Benefits

• No benefits listed