Cyber Administrative Assistant

Job not on LinkedIn

🔥 7 minutes ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟢 Junior

📋 Administrative Assistant

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Logo of TransUnion

TransUnion

10,000+ employees

Founded 1968

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2018-04

Consulting • Marketing • Logistics

TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.

📋 Description

• Manage case tracking activities, the case-management system, and associated billing processes • Maintain accurate and timely case notes, records, and supporting information in the appropriate database • Ensure resolved and confirmed incident records are closed before billing activities begin • Coordinate with billing and sales support teams to ensure billing is completed accurately and efficiently • Support case stakeholders with problem-solving activities during cyber incidents • Partner with the Incident Coordination team to resolve partner and client challenges • Track documentation and facilitate data transfers between the company and clients • Provide professional and courteous service to internal teams, partners, clients, and other stakeholders • Provide primary and ancillary administrative support to the Incident Response delivery team • Report to the Sales Manager, Sales Management

🎯 Requirements

• One to three years of experience in an administrative position or a comparable support role • Relevant education or certifications may be considered in place of professional experience • Ability to manage multiple tasks progressing at different speeds while maintaining accuracy and attention to detail • Strong written and verbal communication skills • Ability to communicate complex ideas effectively in English across different levels of an organization • Strong problem-solving, interpersonal, and organizational skills • Results-driven, collaborative, and solution-oriented approach • Proficiency with the Microsoft Office suite • Proficiency with Salesforce • Proficiency with Smartsheet

🏖️ Benefits

• Remote position • Occasional in-person attendance at work-related events at management's discretion • Work/life flexibility • Professional development support and resources • Opportunities to grow, innovate, and contribute to a better future • Global collaboration opportunities

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