After Hours Travel Advisor

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Corporate Travel Management (CTM) Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

B2B • Travel • Meetings & Events

Corporate Travel Management (CTM) is a global leader in business travel management services. CTM delivers tailored travel management solutions, encompassing corporate travel, meetings and events, and innovative travel technology. With a focus on driving savings, efficiency, and safety for companies and their travelers, CTM offers a uniquely designed global business travel management program that aims to provide excellent customer service and measurable ROI. By taking a consultative approach, CTM creates customized travel programs to meet the unique goals of businesses worldwide, supported by a dedicated global travel team and an integrated technology platform.

📋 Description

• Communicate with customer in verbal and written form to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. • Arrange all travel related services. Including, but not limited to, bookings, such as air, rail, car, car service, hotel, seat assignments, and any other accommodations requested by the client. • Develop an understanding of basic international travel, including fares and pricing, available resources and travel documentation requirements. • Be consultative with customer, adhering to organization’s Travel Policy guidelines. • Compute cost of travel related services using the GDS (Global Distribution System) or other booking tools and resources. • Assist customers with various needs, such as travel changes and special requests, including any necessary problem solving. • Quality Control each reservation before queuing to the relevant ticketing/quality control queue. • Work independently and with leadership team when necessary to make effective decisions, including resolving customer service issues. • Review incoming correspondence and materials as needed; prioritize, summarize, and respond in a timely manner. • Maintain all reservations in a completed state regardless of if authorization to ticket received at time of call. • Monitor assigned queues throughout the work day to ensure reservations and tasks are accurate and complete. • Contact supervisor if any tasks cannot be completed by end of shift. • Create and update passenger profiles to properly service each traveler. • Collect payment from customer for travel services according to Client’s Travel Policy and Travel and Transport Policy and Procedures. • Read daily briefings and industry announcements to keep abreast of industry developments. • Participate in training opportunities to maintain and expand travel knowledge and customer service skills. • Maintain a comprehensive working knowledge of GDS and any other product used for specific account being handled (i.e. BARTT, Online Booking Tool, Quality, Banx, etc.) • Maintain productivity goals as set by leadership. • Ensure strong intra departmental communication, display positive team spirit, and ensure exemplary customer service to all internal and external clients. • Must maintain good attendance record.

🎯 Requirements

• High School Diploma or equivalent is required. • Post-Secondary Education in Travel and Tourism. • For external applicants this position requires at least 3 years travel counselor experience or equivalent travel industry experience. • Strong interpersonal skills and capability to work effectively with all levels. • Demonstrates professionalism and skills to maintain positive image. • High level of accuracy and attention to detail. • Ability to keep confidential any information, observations, or viewpoints regarding business matters. • High degree of motivation with driving sense of responsibility, accountability, and responsiveness. • Working knowledge of technology and PC literacy. • Proficient on GDS. • Strong ability to prioritize and multi-task. • Geography knowledge. • Ability to read and interpret documents. • Strong communication and customer service skills. • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. • Ability to deal with problems involving several concrete variables in standard situations.

🏖️ Benefits

• Company Paid Basic Life & AD&D Insurance • Company Paid Short-Term Disability • Voluntary Long-Term Disability Insurance • Robust Wellness Program with incentives available to save money on your medical insurance premiums. • Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage • Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan. • Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan. • Flexible Spending Accounts • Dependent Care Savings Account. • Dental Insurance Plan • Vision Insurance Plan • 9 Company Paid Holidays including the day after Thanksgiving. • Generous paid time off programs for vacation and sick days • Employee Assistance Plan with access to Talk Space Therapy • Family Medical Leave • Paid Parental Leave (4 weeks) • Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time. • Bereavement Leave • 401(k) Retirement Plan with a generous match per pay period • Student Loan Payment Match