Customer Success Manager

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🔥 31 minutes ago

🏄 California, District of Columbia – Remote

🏄 California – Remote 🏛️ District of Columbia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Trellint

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏛️ Government

🚗 Transport

SaaS • Government • Transport

Trellint is a provider of intelligent curbside and parking management software for cities and agencies. It delivers SaaS solutions for citation and permit administration, parking enforcement (including license plate recognition and GIS integration), dynamic pricing and occupancy management, asset and resource management, and business intelligence. The platform integrates payments, meters, mobile pay, and open APIs to help municipalities and operators optimize parking, reduce congestion, improve safety, and streamline field operations.

📋 Description

• Serve as the strategic owner of assigned customer accounts, ensuring strong retention, adoption, and expansion. • Lead renewal, expansion, and extension strategies, including influencing and preparing bids for competitive RFPs. • Maintain strong executive relationships at top city agency accounts; run outcome-based quarterly business reviews (QBRs). • Own renewal and retention targets. • Prepare capture plans in advance of customer RFPs to provide the best possible chance of retaining customers through competitive rebids. • Identify and execute on expansion opportunities. • Analyze customer goals, workflows, and challenges to design enterprise-level initiatives in partnership with Product that deliver measurable impact. • Serve as a trusted advisor to customers, offering guidance and best practices to enhance their productivity, efficiency, and program outcomes. • Build and maintain structured account plans and customer success plans for each assigned account. • Partner with internal teams including Customer Care, Project Management, and Product to deliver high-quality experiences for customers from onboarding through renewal. • Negotiate contract terms and conditions with support from Legal. • Coordinate delivery and daily operational issues with Customer Care, ensuring planned support-hour models are clear and maintained. • Track adoption, usage, and key health indicators and proactively mitigate risk. • Ensure accurate documentation across CRM, account plans, and renewal calendars. • Capture customer insights to inform Product, R&D, and broader Trellint strategy.

🎯 Requirements

• 5–8+ years in customer success or account management. • Experience with municipal customers and/or parking/curbside systems preferred. • Skilled in QBR facilitation and success planning. • Adept at identifying growth opportunities tied to customer goals. • Strong communicator with excellent written and verbal skills. • Highly organized, proactive, and detail-oriented. • Ability to collaborate effectively across internal teams. • Strong customer empathy and problem‑solving ability. • Travel required (25% to 50%).

🏖️ Benefits

• Comprehensive solutions to make parking accessible, equitable, and congestion-free. • Support development resources like knowledge bases, training materials, and customer success stories.