Customer Experience Specialist

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TreviPay

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

🏭 Manufacturing

✈️ Travel

Logistics • Manufacturing • Travel

TreviPay is a leader in the B2B payment solutions industry, providing an innovative platform for trade credit, accounts receivable collections, and fraud & risk management. Specializing in transforming the order-to-cash process, TreviPay's services are designed to enhance businesses' financial performance by offering a wide array of payment methods and collection options tailored to optimize cash flow. Trusted by top brands in manufacturing, retail, and travel, TreviPay also supports digital transformation and international expansion through its A/R automation solutions. With a history spanning over 40 years, TreviPay continues to revolutionize the B2B payments landscape with its fintech innovations.

📋 Description

• Provide exceptional customer support to customers, merchants, and clients via phone and email • Handle inquiries about billing, invoices, payments, disputes, authorizations, and account issues • Explain payment and financial information clearly and professionally • Meet or exceed department metrics, SLAs, and SLS standards • De-escalate challenging situations and escalate issues to Tier 2, Tier 3, or leadership when appropriate • Document customer interactions, actions, and resolutions in CRM or case management systems • Proactively contact customers or merchants about rejections, disputes, and potential account concerns • Collaborate with team members and leadership to identify trends and improve processes or documentation • Complete required training and assigned learning on time • Perform other duties assigned by leadership

🎯 Requirements

• Minimum of 2 years of customer support experience in a fast-paced environment with sustained inbound call volume • Direct experience supporting billing, invoicing, payments, disputes, or account reconciliation • Strong professional verbal and written communication skills • Ability to independently resolve customer inquiries while following established processes and procedures • Strong organizational skills with attention to detail and accuracy • Critical thinking and ability to implement creative customer-service solutions • Ability to manage challenging customer situations with professionalism and empathy • Comfortable working in a structured, performance-driven environment with clear metrics • Proficient in Microsoft Outlook, Word, and Excel • Experience using CRM or case management systems, or ability to learn new systems quickly • Ability to work independently and as part of a team • Willingness to accept and implement feedback • College degree preferred or equivalent professional experience • Experience supporting B2B customers or financial/fintech products preferred • Fluent Spanish preferred as a plus

🏖️ Benefits

• Remote working with flexible work options and paid holidays • Competitive salary with a comprehensive benefits package starting day one • Career development opportunities • Robust Employee Referral program • Friendly, caring, collaborative, and entrepreneurial work environment • Open-door policy • Work with skilled people invested in employee success and growth