Customer Success Manager

🔥 3 minutes ago

🌐 Portugal, United Kingdom, +1 more countries – Remote

🇵🇹 Portugal – Remote 🇬🇧 United Kingdom – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Triptease

WebsiteLinkedInAll Job Openings

51 - 200 employees

✈️ Travel

💼 Consulting

📦 Logistics

Travel • Consulting • Logistics

Triptease is a platform dedicated to transforming hotel website experiences to drive direct bookings and optimize pricing strategies. The company offers a range of tools, including metasearch integration, price matching, personalized messaging, and AI-driven chat, all aimed at improving direct sales and customer engagement. Triptease focuses on providing hotels with dynamic pricing, effective marketing, and data-driven automation solutions to outperform Online Travel Agencies (OTAs). Their solutions are designed to enhance revenue through CRM integration and personalized marketing strategies, ensuring that hotels can maintain competitive pricing and attract the right guests. With a mission to support the Direct Booking Movement, Triptease offers seamless integration with numerous booking engines and provides extensive resources such as webinars, events, and customer stories to help hoteliers increase direct bookings and improve their revenue management practices.

📋 Description

• Manage approximately 25–35 hotel accounts as the primary advisor • Ensure customers succeed on the platform, achieve their goals, and renew long term • Help hoteliers improve digital guest experience, increase direct bookings, and maximize revenue • Use platform data to demonstrate customer value and drive action • Convert trials into long-term contracts by delivering on kickoff expectations • Identify expansion opportunities, including additional products and properties • Lead renewal conversations and negotiations • Build relationships with hotel marketing managers, general managers, and commercial leaders • Collaborate with Product, Sales, and Engineering to meet client needs • Share best practices and lead customer training • Gather customer feedback and advocate for hotels internally • Encourage clients to become advocates through events, webinars, and the hotelier community • Represent Triptease and its clients

🎯 Requirements

• 2–3 years in Customer Success, Account Management, or a similar client-facing role, ideally within B2B SaaS • Native-level proficiency in English and Spanish (written and spoken) is essential • Ability to communicate commercial and technical nuance clearly and converse confidently with hotel commercial leadership • Efficiency-focused, automation-oriented mindset • Comfortable owning renewal conversations, spotting risk early, and identifying account growth opportunities • Ability to discuss retention, revenue impact, and ROI • Data fluency with spreadsheets or dashboards; ability to derive insights and recommendations • Technical familiarity with web technologies, hotel websites, tag managers, and escalation to Support or Engineering • Confident use of modern CS platforms such as Vitally, Gainsight, HubSpot, Salesforce or similar, and support tooling such as Intercom • Exceptional written and verbal communication and executive presence • Problem-solving mindset • Adaptability in a fast-paced environment with shifting priorities and frequent feature releases • Ability to manage time, portfolio, and priorities independently across a distributed team • Nice to have: professional proficiency in an additional European language • Nice to have: hospitality, travel tech, or hotel commercial-function experience • Nice to have: familiarity with GA4, Google Tag Manager, metasearch and OTA landscape • Nice to have: experience with Linear or JIRA • Nice to have: hands-on experience building AI automations, custom GPTs or Claude projects, scripts, or no-code workflows

🏖️ Benefits

• 22 Days holiday • Working abroad for 4 weeks a year (within a -/+ 3 hours time zone of the UK) • Ben benefits (£50 per month health and wellbeing budget), usable for gym membership, private healthcare, massages, therapy, cinema etc • Learning budget - £250 per calendar year • Life Event leave (marriage, divorce, moving house, child’s first day at school, ceremony or graduation) • Make a Difference (volunteering) day • Working for an award-winning and fast-growing company with opportunities to make a real impact • AI tools and freedom to use them