Account Manager, EMEA - Private Sector

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TRM Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

₿ Crypto

📋 Compliance

🤝 B2B

Crypto • Compliance • B2B

TRM Labs is a blockchain intelligence company that provides transaction-monitoring, forensics, and compliance solutions for businesses and public-sector organizations dealing with cryptocurrencies. Their platform and products (examples: Compliance360, Investigation360, Seizure360, Supervision360, BlockInt API, MCP, wallet screening, Know-Your-Asset) help banks, crypto firms, regulators, law enforcement, and tax authorities detect, investigate, and block illicit crypto activity, support seizures, and meet AML/CTF and supervision requirements. TRM also offers training and certification (TRM Academy) and professional services such as incident response and capacity development.

📋 Description

• Drive net retention and expansion across a portfolio of private sector accounts in EMEA, identifying upsell signals, prioritizing your book, and surfacing renewal risks early • Own the full renewal and expansion motion for your accounts, from commercial negotiation through close, with quota accountability for both retention and growth • Prepare for every customer conversation with relevant context on each account’s business priorities, regulatory environment, compliance needs, and expansion potential • Build trusted relationships with senior and working-level stakeholders across your accounts, maintaining continuity and deepening engagement over time • Maintain accurate pipeline and forecast data in Salesforce, ensuring your manager and cross-functional partners have clear visibility into account health, renewal timing, and expansion opportunities • Partner with Sales, Customer Success, Product, and Solutions Architecture to translate customer feedback into actionable insights and surface high-priority themes across your book • Develop a base of satisfied customers who renew consistently, expand over time, and advocate for TRM across the region.

🎯 Requirements

• 3+ years of experience in Account Management, Customer Success, or a post-sale SaaS role, ideally supporting private sector customers in EMEA • Experience managing renewals, expansions, and commercial conversations with quota responsibility • Ability to operate across EMEA markets and build relationships across different customer types, cultures, and regulatory environments • Familiarity with financial crime compliance, risk, or related domains, including AML, sanctions, KYC, fraud, or crypto compliance, or strong aptitude to ramp quickly • Comfort managing a high-volume book of business with competing priorities and tight timelines • Strong customer presence with the ability to build trust and credibility across senior and working-level stakeholders • Clear, direct communicator who listens actively, drives alignment on next steps, and ensures nothing falls through the cracks • Proficient with CRM and sales tooling, such as Salesforce; disciplined about pipeline hygiene and forecasting • Highly autonomous and accountable; you own outcomes, follow through on commitments, and don’t wait for direction to take the next step • Adaptable and resilient in a fast-moving environment where priorities, customer needs, and market conditions evolve quickly • Collaborative team player who works effectively across Sales, Customer Success, Product, Solutions Architecture, and Operations.

🏖️ Benefits

• Competitive salary • Flexibility to work (remote) • Professional development opportunities