Account Manager, EMEA Public Sector

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TRM Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

₿ Crypto

📋 Compliance

🤝 B2B

Crypto • Compliance • B2B

TRM Labs is a blockchain intelligence company that provides transaction-monitoring, forensics, and compliance solutions for businesses and public-sector organizations dealing with cryptocurrencies. Their platform and products (examples: Compliance360, Investigation360, Seizure360, Supervision360, BlockInt API, MCP, wallet screening, Know-Your-Asset) help banks, crypto firms, regulators, law enforcement, and tax authorities detect, investigate, and block illicit crypto activity, support seizures, and meet AML/CTF and supervision requirements. TRM also offers training and certification (TRM Academy) and professional services such as incident response and capacity development.

📋 Description

• Drive net retention and expansion across a portfolio of public sector accounts in EMEA, identifying upsell signals, prioritizing your book, and surfacing renewal risks early • Own the full renewal and expansion motion for your accounts, from commercial negotiation through close, with quota accountability for both retention and growth • Use account research and customer intelligence tools to prepare for every customer conversation, ensuring you show up with relevant context on each account’s priorities, operating environment, and evolving compliance needs • Build trusted relationships with senior and working-level stakeholders across your accounts, maintaining continuity and deepening engagement over time • Maintain accurate pipeline and forecast data in Salesforce, ensuring your manager and cross-functional partners have clear visibility into account health, renewal timing, and expansion opportunities • Partner with Sales, Product, and Solutions Architecture to translate customer feedback into actionable insights and surface high-priority themes across your book

🎯 Requirements

• 3+ years of experience in SDR, Account Management, Customer Success, or a post-sale SaaS role, ideally supporting public sector customers in EMEA • Proven quota responsibility for renewals and expansions, with a track record of managing commercial conversations end-to-end • Ability to operate across EMEA markets and build relationships; fluency in multiple languages is a plus • Familiarity with financial crime compliance domains, including AML, sanctions, and KYC, or a strong aptitude to ramp quickly in a highly regulated vertical • Comfort managing a high-volume book of business with competing priorities and tight timelines • Strong customer presence with the ability to build credibility across senior and working-level stakeholders • Clear, direct communicator who drives alignment on next steps and ensures nothing falls through the cracks on complex, multi-stakeholder accounts • Disciplined pipeline hygiene and forecasting in Salesforce, with comfort using data and account insights to inform commercial planning • Highly autonomous and accountable; you own your outcomes, follow through on commitments, and don’t wait for direction to take the next step • Adaptable and resilient; you adjust your approach quickly as priorities, customer needs, and market conditions evolve

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options