Associate Client Manager

🕒 April 28

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TrueCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

B2B • SaaS • eCommerce

TrueCommerce is a global cloud-based supply chain integration platform that connects businesses with trading partners to automate EDI, ERP integrations, marketplaces, and B2B eCommerce processes. The company provides managed EDI services, vendor-managed inventory (VMI), supplier enablement, API and marketplace integrations, and pre-built connectors for major ERP systems to streamline order-to-cash, procurement, and fulfillment workflows. TrueCommerce focuses on reducing manual processes, ensuring compliance with trading partners, and providing real-time visibility across procurement and fulfillment for B2B and enterprise customers.

📋 Description

• Achieve or exceed monthly sales, growth, and net retention targets • Manage a large book of business with a strategic, value-driven approach to retention and expansion • Identify upsell and cross-sell opportunities and guide customers toward multi-year agreements • Maintain a strong, predictable sales pipeline and adhere to defined activity metrics • Conduct effective virtual presentations and product value reviews with customers • Build and nurture trusted relationships with assigned clients • Respond promptly to customer inquiries, requests, and escalations • Collaborate with internal teams to identify risk indicators early and prevent churn • Ensure customer satisfaction by proactively addressing challenges and aligning solutions to customer needs • Maintain accurate, timely updates within the NetSuite CRM • Follow established cadence expectations for outreach, follow-up, and pipeline management • Address billing questions, coordinate with Finance, and support contract renewals

🎯 Requirements

• Bachelor’s degree in Business or equivalent experience is preferred • 1-2 years experience in customer retention, account management, sales, or a similar customer-facing role is preferred • Strong customer service skills and a genuine desire to build long-term client relationships • Proven track record working with CRM platforms (NetSuite experience preferred) • Ability to manage multiple priorities simultaneously with high attention to detail • Excellent communication, listening, and problem-solving abilities • Strong phone and virtual presentation skills • Self-starter mindset with a sense of urgency and accountability

🏖️ Benefits

• Remote first and casual work environment • 401k with 3.5% company match and vested after 2 years • 20 PTO days + 1 birthday off + 3 “summer days” + 1 volunteer day + 10 company holidays • Medical, dental, vision and other life/health insurance plans • Paid parental leave • Wellness reimbursement program