Support Engineer – Veterinary HealthTech

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Truelogic Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Truelogic Software is a nearshore software development company specializing in agile staff augmentation services. They focus on providing custom outsourced software development with a team of highly skilled engineers from Latin America. Truelogic Software partners with both startups and Fortune 500 companies, offering solutions that align with their clients' time zones and ensuring high-quality outcomes through collaboration and responsiveness. With a presence in over 25 countries, Truelogic emphasizes remote work for better quality of life, and their engineers are experienced in various industries, delivering a wide range of successful projects globally.

📋 Description

• Customer Lifecycle Management: Handle technical onboarding (provisioning environments, configurations, integrations, and data imports) and decommissioning (data exports, environment teardown, access revocation). • Data Migrations & Quality: Perform structured data migrations between systems, including data validation, transformation, and quality assurance to ensure data integrity. • Technical Ticket Resolution: Own and resolve technical tickets escalated by the CX team, including environment troubleshooting, bulk updates, and complex platform issues. • CX Partnership & Communication: Collaborate closely with Customer Success and Implementation managers to clarify technical needs and communicate outcomes clearly. • Automation & Process Improvement: Identify recurring issues to build tools, runbooks, and automation that reduce ticket volume and speed up resolution times.

🎯 Requirements

• SQL & Database Management: Advanced proficiency in writing and executing complex queries to facilitate data extraction, transformation, validation, and large-scale migrations across relational databases. • AWS Cloud Infrastructure: Hands-on expertise with core AWS services (including RDS, S3, EC2, and ECS) to effectively support and maintain cloud-hosted client environments. • Kubernetes Orchestration: Sound working knowledge of cluster operations, pod lifecycle management, and workload troubleshooting in containerized environments. • Infrastructure as Code (Terraform): Practical experience interpreting and applying Terraform configurations to streamline automated environment provisioning and decommissioning workflows. • Version Control & CI/CD (Git/GitHub): High level of comfort managing infrastructure repositories, including creating, reviewing, and merging Pull Requests for Terraform and Helm codebases. • Helm Deployment: Proficiency in deploying and managing Helm charts to handle customer environment setups and teardowns efficiently. • English Proficiency: Must-have C1-level fluency (written and spoken) to communicate effectively, translate technical concepts into plain language, and collaborate seamlessly across teams.

🏖️ Benefits

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection. • Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings. • Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed. • Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock. • Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.