Care Partner Relationship Manager

🔥 13 minutes ago

🌲 North Carolina, South Carolina, +1 more states – Remote

🌲 North Carolina – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Truss Vet - Veterinary Urgent Care

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

👥 B2C

💊 Pharmaceuticals

B2C • Pharmaceuticals

<Truss Vet - Veterinary Urgent Care> is a locally owned and operated veterinary urgent care provider in North Carolina offering walk-in and same-day treatment for non-life-threatening emergencies for dogs and cats. Their modern, tech-enabled clinics emphasize lower-cost, fear-free care compared with emergency rooms, same-day online booking, coordinated referrals with primary vets and hospitals, and an online pharmacy. Friendly, experienced teams staff multiple clinic locations focused on quick, compassionate outpatient care for pet owners.

📋 Description

• Build and maintain relationships with existing Care Partner clinics through regular visits, calls, and touchpoints • Drive retention and engagement by understanding each clinic's case sharing patterns, pain points, and growth opportunities • Identify and execute on expansion opportunities within existing partners • Conduct in-person training and consultations at clinic locations to demonstrate Truss Vet's capabilities • Track and analyze Care Partner visit volume and engagement metrics to identify trends and opportunities • Accurately document procedures and relevant details related to care partner relationship management • Proactively surface fractured relationships — partners whose case sharing patterns have changed or quietly stopped • Track Key Metrics across Truss Veterinary clinics and their care partners: Volume of transferred cases, changes in care partner behavior or patterns, case types and acuity

🎯 Requirements

• Experienced relationship management professionals (ex. Client Success Managers, Sales Representatives, Strategic Partnership Leads, Account Executives) interested in working in animal health with prior experience in veterinary or healthcare industries. • Basic ability to track metrics, analyze trends, and use data to inform strategy are a plus (no advanced analytics needed; Excel proficiency sufficient).

🏖️ Benefits

• Competitive salary • Health, vision, and dental insurance • Short- and long-term disability coverage • Life insurance, accident insurance, and critical illness insurance • Paid time off (PTO) • Mental wellness subscription • Parental leave • 401K + match • Pet care discounts