Customer Success Representative, AI & Data

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Trustana

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

☁️ SaaS

🤖 Artificial Intelligence

🛍️ eCommerce

SaaS • Artificial Intelligence • eCommerce

Trustana is an AI-native SaaS product data platform that helps retailers, distributors, brand owners and marketplaces automate and scale product information management. It centralizes and harmonizes product data, enriches descriptions and digital assets with AI, and syndicates contextualized catalogs across e‑commerce channels to improve discoverability, speed time-to-market, and increase conversions. Core capabilities include PIM, AI-assisted content generation and localization, digital asset management, and connectors for marketplaces and ERP systems.

📋 Description

• Build simple proof-of-concept use cases to demonstrate value • Support onboarding and help customers structure and improve their product data • Understand customer workflows and guide them toward better usage of the platform • Drive adoption, customer satisfaction, and ongoing usage • Support renewals and identify growth opportunities • Share customer insights with product and engineering teams

🎯 Requirements

• 2-3 years in Customer Success or similar roles in B2B SaaS • Strong focus on onboarding, adoption, and customer outcomes • Comfortable working with data (e.g. spreadsheets, product catalogs) • Curious and proactive, open to exploring new tools including AI • Strong communication skills and ability to simplify complex ideas

🏖️ Benefits

• Work with real product datasets from global retailers and brands • Experiment with AI tools applied to real customer workflows • Exposure to customers across Asia, Europe, and the Americas • Opportunity to grow into product, solutions, or strategy roles • A startup environment where you can help shape how customer solutions and onboarding evolve