Technical Support Engineer

🔥 7 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 27 days.
• No salary listed.

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Trustonic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Trustonic is a global leader in device-locking technology, offering secure solutions for the mobile, automotive, and IoT industries. Their Telecoms Platform provides sophisticated device-locking capabilities to protect revenue and reduce risk for mobile network carriers, retailers, and financiers. Trustonic’s Secure Platform gives automakers, OEMs, and IoT vendors the confidence to innovate and meet industry standards. Founded in 2012 by ARM, Thales, and G&D, Trustonic combines deep security expertise with real-world experience and certification to deliver top-notch security for billions of devices. Its mission is to connect smartphones and secure devices across various platforms like Android, iOS, and automotive OS.

📋 Description

• Resolve complex technical issues across production and non-production environments • Own and troubleshoot customer cases from a global support queue • Provide clear, timely updates and proactively manage customer expectations • Collaborate across engineering, product, and support teams • Apply Knowledge-Centred Support (KCS) methodology to document solutions • Author, publish, and continuously improve knowledge base articles • Communicate complex technical concepts to technical and non-technical stakeholders • Participate in product testing, including new releases • Improve customer-facing documentation in Wiki and Zendesk • Manage workload and priorities in alignment with team objectives • Continuously expand expertise across the Trustonic SaaS platform

🎯 Requirements

• Demonstrable years of relevant technical support experience • Experience with support tools such as JIRA and Zendesk preferred • Fluent English (written and spoken) • SQL databases • Linux (SSH keys & certificates) • Git • APIs • Basic scripting (BASH or Python) • Working knowledge of AWS • Exposure to mobile technologies highly advantageous • Bachelor’s Degree or equivalent experience • Adaptable and continuously improving processes • Action-oriented, takes ownership and meets commitments • Organised and decisive, with effective prioritisation and workload management • Technically confident • Growth-focused and receptive to feedback • Clear communicator • Collaborative • Ethical and accountable

🏖️ Benefits

• Competitive compensation • A base salary that reflects your expertise and impact • Bonus scheme to share in our success • Private medical insurance for you and your family from day one • Remote working arrangements to support your lifestyle • Open holiday policy with no upper limit • Support for volunteering and causes that matter to you • Opportunities for professional development and career progression • Exposure and interaction with global teams • Commitment to diversity, equity, and inclusion • Collaborative environment where your voice is valued and your wellbeing is prioritised • Chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives

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