Downstream
11 - 50 employees
Founded 2022
Downstream is a one-stop shop marketplace for equipment rentals and waste services, designed to streamline the process for construction project managers.
Customer Success Manager
Job not on LinkedIn
🕒 March 27
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Downstream
11 - 50 employees
Founded 2022
Downstream is a one-stop shop marketplace for equipment rentals and waste services, designed to streamline the process for construction project managers.
📋 Description
• Ensure customers successfully adopt and gain value from the Downstream platform • Drive onboarding, adoption, and long-term growth • Partner with AEs and AMs in a pod structure to support activation, engagement, and expansion readiness • Lead customer onboarding, kickoff calls, and initial platform setup • Drive adoption, usage, and self-serve behaviors through demos and engagement tracking • Support customers through their first project/order and onboarding milestones • Conduct 30/60/90-day check-ins with enterprise accounts and maintain stakeholder relationships • Gather and communicate customer feedback to product and internal teams • Support Account Managers with operational tasks and customer requests
🎯 Requirements
• Ensure customers successfully adopt and gain value from the Downstream platform • Partner with AEs and AMs in a pod structure • Lead customer onboarding, kickoff calls, and initial platform setup • Drive adoption, usage, and self-serve behaviors through demos and engagement tracking • Conduct 30/60/90-day check-ins with enterprise accounts • Gather and communicate customer feedback to product and internal teams • Support Account Managers with operational tasks and customer requests
🏖️ Benefits
• Health, dental, and vision insurance • 401(k) • Company equity • Paid time off • Paid holidays • Maternity leave • Bereavement leave • Floating holidays • More
Apply NowSimilar Jobs
🕒 March 27
SORACOM
51 - 200
Customer Success Manager at Soracom delivering revenue through customer success and IoT solutions. Building relationships to ensure long-term customer retention and drive growth.
🕒 March 27
Customer Success Specialist providing patient support for clinical programs. Enrolling patients, addressing inquiries, and ensuring satisfaction in a remote capacity.
🇺🇸 United States – Remote
💰 Private equity on 2019-02
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🕒 March 27
Customer Success Architect at Veza managing customer identities and lifecycle deployments. Collaborating with technical teams to enhance customer satisfaction and security posture.
🇺🇸 United States – Remote
💵 $150k - $200k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
🕒 March 27
Customer Success Architect designing and delivering API integrations for identity security solutions at Veza. Collaborating with clients on technical onboarding and facilitating successful platform adoption.
🇺🇸 United States – Remote
💵 $140k - $200k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
🕒 March 27
Blackpoint Cyber
51 - 200
Client Success Architect at Blackpoint Cyber guiding partners in cybersecurity adoption and value realization. Leading onboarding strategies and ensuring effective engagement with product suite.
🇺🇸 United States – Remote
💵 $99.1k - $123.9k / year
💰 $190M Series C on 2023-06
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🗣️🇪🇸 Spanish Required
