Tier 3 IT Support Technician

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METEOR

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

METEOR is an Employer of Record (EOR) company that aims to connect talented professionals in Latin America with high-quality remote jobs offered by companies around the world, particularly in North America. Their mission is to eliminate geographic barriers and facilitate employment opportunities across diverse industries by handling administrative tasks such as payroll, taxes, and compliance with local HR laws. METEOR acts as an extension of the hiring company's HR team to ensure seamless integration and workforce management while promoting work-from-home models. The company is committed to fostering global connections and curating smart talent solutions for growing businesses.

📋 Description

• Provide advanced technical support by phone and email • Troubleshoot and resolve escalated hardware, software, telecom, and network issues • Assist Tier 1 technicians with escalations and provide technical guidance • Research, test, and resolve unfamiliar issues before escalating • Communicate with clients about updates, expectations, and technical guidance • Administer and troubleshoot Exchange Online, Entra ID, MFA, licensing, mailboxes, and Microsoft 365 mail flow • Administer and maintain Windows Server and Active Directory environments • Support DNS, DHCP, Group Policy, file shares, NTFS permissions, print services, Remote Desktop Services, workstations, server services, storage, and performance • Diagnose enterprise routing issues, including BGP on edge routers • Troubleshoot client VM environments hosted in the local data center • Support end-to-end fiber network delivery and connectivity tracing • Work across firewalls, switches, VPNs, VLANs, routing, NAT, and wireless deployments • Implement network standards and designs, progressing toward architecture and solution design • Monitor alerts and support queues through HubSpot • Document ticket actions for billing, reporting, and service quality • Participate in IT projects and support senior engineers on deployments • Coordinate with vendors and third-party providers • Identify process and technical improvement opportunities • Participate in after-hours on-call rotation and respond to urgent client issues within service levels

🎯 Requirements

• 3 or more years of progressively responsible IT support experience, including significant independent Tier 2 or Tier 3 support • 1 or more years in a Managed Service Provider environment or supporting multiple independent client organizations simultaneously • Strong Microsoft 365 administration, advanced configuration, and troubleshooting experience • Exchange Online administration and troubleshooting • Entra ID user, group, authentication, and sign-in troubleshooting • MFA, licensing, mailbox, message tracing, and basic mail-flow administration • Working knowledge of Microsoft 365 DNS records including MX, SPF, DKIM, DMARC, Autodiscover, and domain verification • Understanding of cloud-only and hybrid identities and safe administrative practices • Experience with Windows Server and Active Directory • Administrative-level knowledge of Windows 10 and 11 • Strong networking knowledge including TCP/IP, routing, switching, and firewall concepts • Strong problem-solving, interpersonal, customer service, and documentation skills • Ability to manage multiple priorities and work independently • Willingness to be on call and work after hours • Own webcam, microphone, and computer; relevant software and subscriptions provided • Excellent English verbal and written proficiency, C1-C2 CEFR • Quiet home work area and reliable internet of at least 100 Mbps • Preferred: Arista, Meraki, or MikroTik firewall experience • Preferred: DNS services knowledge • Preferred: A+, Network+, Security+, or Microsoft certifications • Preferred: Layer 2/3 networking, BGP, OSPF, EIGRP, MPLS, VXLAN, and data center fabrics • Preferred: Telecom or fiber client-support experience

🏖️ Benefits

• Remote work from home • Company-provided relevant software and subscriptions • Participation in a shared after-hours on-call rotation once qualified • Exposure to broad enterprise technologies and opportunity to grow into advanced technical responsibilities • Collaboration with a lean, stable, tight-knit team • English proficiency assessment and skills assessment intended to evaluate fit and required skills