Payroll Specialist

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TTEC

10,000+ employees

Founded 1984

🤝 B2B

💰 Post-IPO Debt on 2021-11

B2B • Customer Experience • AI

TTEC is a global customer experience technology and services company that specializes in Customer Experience (CX) strategy, contact center operations, and AI-enhanced services. Serving brands across diverse industries, TTEC employs a unique blend of human talent and AI technology to optimize customer interactions and drive satisfaction. With over 54,000 employees across 80+ contact centers, TTEC provides tailored solutions that enhance customer journeys, improve operational efficiency, and foster long-term loyalty.

📋 Description

• Oversee and ensure the performance of core payroll activities • Help address any incidences through ticking tools • Test processes for system changes • Work on calculations for semi-monthly payroll paychecks and termination paychecks • Collect employee signatures for payroll receipts • Manage and oversee local payroll tax calculation-payment • Upload/capture payroll requests, saving fund loans, local payroll tasks • Act as the backup of Benefits process identifying of any kind of discrepancies • Support the process of payroll, upload payroll incidences, validate payroll results/payroll taxes to ensure accurate and timely payroll delivery • Reconcile and process Local Payroll Tax, Saving fund Benefit and Fonacot Loans • Deliver consistent, high quality customer service • Escalate payroll and system issues as appropriate • Deliver documents required to the Government Institutions as: FONACOT/ IMSS / INFONAVIT/ Secretaria de Finanzas

🎯 Requirements

• Bachelor’s degree related to Administration/Accounting areas • 1 year experience in payroll • Proficient in English, both written and verbal • Respect and ensure strict confidentiality of employee and payroll data with your high level of integrity and judgment • Experience in operating local or international payrolls (system preferences SAP, ADP), and basic Excel (intermediate) • Organized, Clean & Tidy working style

🏖️ Benefits

• Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Ask us about our paid time off (PTO) and wellness and healthcare benefits • Great compensation package and performance bonus opportunities • Tuition reimbursement

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