TTEC Digital
1001 - 5000 employees
🤖 Artificial Intelligence
🤝 B2B
Artificial Intelligence • B2B • Customer Experience
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
Executive Director, CCaaS
🕒 March 16
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TTEC Digital
1001 - 5000 employees
🤖 Artificial Intelligence
🤝 B2B
Artificial Intelligence • B2B • Customer Experience
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
📋 Description
• Manage projects and teams on the most complex Contact Center applications imaginable. • Overall project owner and spearhead customer conversations. • Operational leader understanding business impacts and technology decisions. • Own the software development experience. • Formulate ideas into solutions. • Function in a pre and post sales role. • Work and lead a team of engineers and solution architects. • Partner across the entire organization to involve the right resources and technologies for each opportunity. • Excellent customer-facing presentation skills with the ability to lead implementation teams and projects. • Communicate how the CCaaS platform works and its application to solving business needs. • Deliver the entire TTEC value proposition and be a thought leader for CX Transformation.
🎯 Requirements
• Bachelor’s degree in computer science, IT, or engineering preferred. • 12 or more years’ experience in Contact Center and UC environments. • 5 or more years of CCaaS project leadership. • Experience creating a roadmap, planning and documenting end to end project approach using the latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Zoom, Cisco, Avaya, NICE CXone and/or other cloud telephony platform. • Experience with enterprise level CCaaS architecture for complex business needs. • Experience creating and presenting to executive level stakeholders (technical and non-technical).
🏖️ Benefits
• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.
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