Principal Architect

🕒 April 24

🤠 Texas – Remote

🤠 Texas – Remote

💵 $170k - $200k / year

⏰ Full Time

🔴 Lead

🏛️ Architect

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Engineer and design complex Contact Center applications. • Serve as a subject matter expert on technology impacts and decisions. • Own the software development experience including API integrations and web service experiences. • Work autonomously and collaborate with engineering teams, clients, and stakeholders. • Mentor junior consultants and support their development.

🎯 Requirements

• Bachelor’s degree in computer science, IT, or engineering preferred. • 10 or more years’ experience in Contact Center and UC environments. • 5 or more years of NICE CXone software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. • Experience creating a roadmap, designing, planning, documenting, and implementing end to end architecture using the latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Cisco, Avaya, inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred. • Experience with enterprise level CCaaS architecture for complex business needs. • Cloud Network infrastructure experience. • Experience creating and presenting to executive level stakeholders (technical and non-technical). • Existing knowledge and/or industry certifications for Webex Collaboration, Amazon Connect, Genesys Engage/Cloud, Google CCAI, NICE CXone, Verint, Calabrio, CRM’s, and process automation technologies

🏖️ Benefits

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.