Technical Consultant – D365, Power Platform

🕒 6 days ago

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Use design thinking concepts to help business decision-makers establish the primary goal for projects using an approach that encourages them to think beyond simply making existing processes more efficient. • Act as the technical subject matter expert for Dynamics 365 digital contact centre platform and CX solutions, including product demonstrations and presentations to prospective customers. • Stay up-to-date with the latest industry trends and technologies, and maintain a deep understanding of the Dynamics 365 digital contact centre platform and CX solutions. • Leads workshops with customers to understand their business requirements, documents requirements and design appropriate solutions. • Create Solution, Functional and Technical Specifications documentation for the project. • Have a good level of knowledge of all components of the Power Platform and stay current on Power Platform and related technologies, particularly Azure stack technologies that support the solution. • Mentor junior staff, sharing knowledge and experience to ensure that the team grows in experience and effectiveness. • Expected to be flexible with time and capable of working in a process-oriented environment. • Excellent communicator with the ability to operate within cross-functional teams.

🎯 Requirements

• Bachelor’s degree in computer science, Engineering, or a related field. • At least 3 years of experience with Dynamics 365, including experience with the digital contact centre platform and CX solutions. • Strong presentation and communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences. • Strong problem-solving and analytical skills, with the ability to think creatively and find innovative solutions to complex technical challenges. • Ability to work independently and as part of a team, with a strong work ethic and a willingness to go above and beyond to meet customer needs. • Previous experience in a consulting environment.