Customer Success Manager, Healthcare

🕒 4 days ago

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Tucuvi

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

Tucuvi is a healthcare technology company that specializes in AI-powered solutions to improve patient care. Their flagship product, LOLA®, is a clinically validated voice AI agent designed to enhance the operational efficiency of healthcare teams while ensuring quality monitoring for patients. Tucuvi collaborates with top-tier healthcare organizations to deploy its AI Clinical Voice platform for various applications, including outpatient symptom monitoring and follow-up care, thereby improving patient engagement and the quality of care delivered.

📋 Description

• Drive the implementation process from start to finish, ensuring quick setup, clear communication, and immediate value delivery. • Collaborate cross-functionally with Sales, Product, and Tech to align on timelines, handovers, and technical requirements. • Partner with healthcare professionals to support adoption, understand their goals, and co-create strategies that deliver real outcomes. • Translate usage data and clinical impact into tangible value aligned with each organization’s KPIs. • Lay the groundwork for renewals and future transition plans starting in month 6: identifying key stakeholders, timelines, and potential risks. • Enable long-term continuity, reinforcing the strategic fit of our solution and its ongoing contribution to clinical and operational goals. • Scale with efficiency, managing a high volume of projects without compromising on quality, while continuously improving processes and sharing best practices.

🎯 Requirements

• >2 years of experience in healthcare or a related field (medical devices, pharma, clinical ops…) • Experience in stakeholder-facing roles is a strong plus. • A solid understanding of healthcare environments. • Strong project management skills, able to lead multiple processes in parallel without losing control. • Fluency in English, with clear, empathetic, and professional communication skills. • Based in Madrid or Barcelona, with up to 25% travel availability for onsite visits, trainings, and project monitoring in hospitals.

🏖️ Benefits

• Fix and variable salary • Flexible benefits through Cobee (ticket restaurant, transport, nursery...) • Remote work in an async environment. • Flexible working hours. • Teambuildings (at least two per year). • 23 days per year + your birthday + 6 local and regional holidays added to your calendar (so we can choose when to enjoy them) • Budget for training and personal development. • A laptop (Mac) + the equipment that you need (screen…) • The possibility to join a team of good and ambitious people where you can create a real impact on people's lives.