Educational Case Manager, Mandarin Chinese Speaker

🔥 3 minutes ago

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Tutor Me LA LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

Education

Tutor Me LA LLC is an educational services provider specializing in personalized tutoring programs aimed at fostering academic and social-emotional development in students. The company offers both in-person and virtual instruction tailored to the needs of school districts, parents, and tutors. With a research-based approach, Tutor Me Education emphasizes high-quality instruction, data-driven personalization, and integration within school curricula to improve learning outcomes. They serve K-12 education across all subjects, providing high-dosage tutoring, professional development for parents, and support for special education needs. Their services are trusted by over 150 school districts, delivering over a million hours of live tutoring annually.

📋 Description

• This job is fully Remote! **Clear and excellent English and Chinese mandarin communication skills, technology skills, and organization skills, required.** • Responsibilities** • - The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service • - Actively support Tutor Me Education Regional Operations • - Provide outstanding academic services to students and their families • - Operate seamlessly in a virtual operating environment • - Maintain Tutor Me Education operating standards including people, financial, and academic standards • - Ensure delivery of programs and initiatives for our students and school district partners • - Meet operational excellence standards • - Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers • - Manage class schedules to effectively staff sessions and meet company efficiency and usage targets • - Manage virtual tutoring sessions • - Monitor all students’ academic progress • - Help ensure flawless execution of programs and initiatives • - Manage your own time in compliance with company and regulatory requirements • - Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments • - Other responsibilities – as required by the business • - Relish building relationships with students and their families • - Dedicated to meeting the expectations and requirements of internal and external customers • - Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

🎯 Requirements

• Qualifications • - Time management, planning, and prioritization • - Ability to organize and manage multiple responsibilities successfully • - Exhibits professional and approachable demeanor • - Ability to prioritize and focus on key objectives, which may change from month to month • - Effective communications both in virtual environments • - Proficient in using all communication media including in person, phone, and video • - Ability to build engagement and trust in virtual relationships, whether with customers or with team members • - Works Well With Others • - Learning agility – able to adapt to changes in work environment by changing behaviors as required • - Able to acquire new skills as required • - Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools) • - Ability to manage remote teachers • - Ability to work independently • - High tolerance for ambiguity • - Bachelor’s Degree required • - 2-3 years progressive career growth • - Experience working in a virtual operations and team environment • - Bilingual in English and Spanish beneficial • - Proficient in Microsoft Office and Google applications

🏖️ Benefits

• Fully Remote! • PTO • Etc.