Deal Desk Analyst

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Analyze deal economics for standard and non-standard agreements, including pricing, discounting, term length, usage commitments, and gross margin impact • Partner with Sales to structure commercially sound deals aligned with Twilio’s financial guardrails • Build, maintain, and review financial models and pricing scenarios for non-standard deal requests and senior leadership approvals • Own the end-to-end Deal Desk workflow in Salesforce/CPQ, from quote building and pricing approvals through Order Form creation, DocuSign execution, and opportunity closure • Ensure data integrity and policy compliance • Build relationships with Commercial Legal, Billing Operations, Corporate Finance, and Sales to streamline deal velocity • Educate Sales and GTM teams on contracting policies, approval matrices, and discount governance • Collaborate with Sales and Legal on non-standard contract language in Order Forms, aligned with risk and revenue recognition policies • Identify recurring deal patterns, approval exceptions, and operational friction to improve Deal Desk workflows and systems

🎯 Requirements

• Bachelor’s or Associate’s Degree plus a minimum of 5 years of experience in Corporate Finance, FP&A, Commercial Finance, or an analytical GTM/Deal Desk role • If no degree, a minimum of 7 years of relevant analytical experience is required • Demonstrated analytical and financial skills • Firm understanding of core financial concepts and ability to explain financial tradeoffs clearly • Advanced Excel/Google Sheets skills • Experience building intermediate financial models, logic formulas, and scenario analyses • Ability to manage multiple high-velocity requests simultaneously and remain organized under tight deadlines • Self-starter with a can-do attitude, willingness to ask clarifying questions, and high integrity • Knowledge and/or experience with Salesforce, Tableau, CLM, and JIRA is desired

🏖️ Benefits

• Competitive pay • Generous time-off • Parental leave • Wellness leave • Healthcare • Retirement savings program • Volunteering and donation support