Principal Presales Engineer

🕒 December 16, 2025

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Work alongside Twilio Strategic and New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success • Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle • Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology • Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges • Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products • Support Key strategic Pilot and Proof-of-Concept implementations in our largest, most strategic Enterprise accounts across the APJ region

🎯 Requirements

• Native and business fluency in Mandarin (speaking and writing) • At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space • Solid understanding and experience of the sales cycle and the role of a pre-sales engineer • Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs • Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success • An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience • Ability to ask the right questions to build a deep understanding of a customer's needs and guide them to a technical solution using Twilio Communications products • Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures • Experience writing code in one or more of the following areas: Backend (Java, C#, Node.js, Python or PHP), Web (JS, React), Experience with designing and consuming REST APIs

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program