Principal Product Manager

🔥 15 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $171.1k - $226.5k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Define and own the strategy, roadmap, and execution for Twilio’s SMS and RCS APIs, driving innovation while simplifying the developer experience. • Lead the evolution of our messaging platform, including launching new cross-channel APIs and evolving our legacy APIs at global scale. • Work backwards from developers and enterprises to design intuitive, consistent APIs that power billions of customer interactions • Gather market intelligence, analyze usage patterns, and synthesize insights from prototypes to innovate • Partner closely with engineering, design, GTM, and partner teams to scope, build, and launch capabilities • Drive experimentation through betas and A/B tests, iterating quickly to achieve product–market fit for emerging conversational experiences. • Use data and metrics to identify growth opportunities, performance gaps, and areas to improve reliability. • Mentor and influence teams across the org, championing a developer-first culture in a distributed, remote-first environment.

🎯 Requirements

• 5+ years (7+ preferred) experience in product management • Proven ability to work backwards from customer needs, crystallizing problems that translate into impactful product decisions • Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics • Technical skills: experience in APIs or platform products, including designing for reliability, scale, and developer usability • Soft Skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams; able to mentor, inspire, and set vision for high-impact initiatives • Entrepreneurial: Scrappy and resourceful, comfortable rolling up your sleeves to get things done and drive impact • BS in Computer Science, Engineering, or equivalent practical experience

🏖️ Benefits

• competitive pay • generous time off • ample parental and wellness leave • healthcare • a retirement savings program • may be eligible to participate in Twilio’s equity plan and corporate bonus plan • health care insurance • 401(k) retirement account • paid sick time • paid personal time off • paid parental leave