Sales Support Coordinator – Renewable Energy

Job not on LinkedIn

🔥 1 hour ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 20%

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Logo of Twoconnect

Twoconnect

201 - 500 employees

Founded 2018

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.

📋 Description

• Provide day-to-day administrative support to sales consultants. • Make customer follow-up calls and send emails regarding appointment confirmations, missing information and next steps. • Assist with inbound and outbound sales and support queues. • Respond to customer enquiries and escalate complex questions to sales consultants. • Update and maintain customer records, deal stages and notes in HubSpot and internal systems. • Upload and store customer and sales documentation correctly. • Prepare and issue accurate contracts. • Process Solar Victoria, NSW loan scheme and other rebate and finance applications end to end. • Prepare sales activity reports, lead conversion updates and pipeline summaries. • Prepare agendas, sales reports and action items for sales team meetings. • Support handovers between sales, operations and installation teams. • Collaborate with sales consultants, marketing and operations teams. • Identify opportunities to streamline administrative tasks and improve sales process efficiency. • Comply with policies and procedures and contribute to a safe, high-quality work environment. • Perform other position-level duties as required.

🎯 Requirements

• Tertiary qualification in Marketing, Sales, Business, or a related discipline, or equivalent relevant industry experience, is highly regarded. • At least 3 years of relevant experience in sales coordination and sales administration or a related role is essential. • Strong written and verbal communication skills, with confidence communicating with customers by phone and email, are essential. • Ability to build rapport, actively listen, and understand customer needs is essential. • Proficiency in Microsoft Office, including Word, Excel and Outlook, is essential. • Experience using CRM platforms is highly regarded; working knowledge of HubSpot or Genesys is desirable. • Strong organisational and time-management skills, with the ability to manage multiple tasks, priorities and deadlines effectively, are essential. • High attention to detail and accuracy across data entry, reporting and customer records is essential. • Strong computer literacy and confidence in learning new systems and technical information are essential. • A collaborative and supportive approach to working with sales and cross-functional teams is essential. • A strong customer-focused mindset and commitment to delivering a positive customer experience are essential. • Previous experience in a fast-paced customer sales and service environment is highly regarded. • An interest in renewable energy and sustainability is desirable.

🏖️ Benefits

• Work from home • Mon - Fri: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time) • HMO with 2 free dependents and medical reimbursements • Government-mandated benefits • Work from home allowances • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success • Competitive pay and benefits • Additional entitlements • Structured career development programs • Equal opportunity and inclusive workplace • Stability, growth and employee support

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