Customer Support Advisor

🕒 Yesterday

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Uberall

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🍽️ Food & Beverage

🏨 Hospitality

🚘 Automotive

Food & Beverage • Hospitality • Automotive

Uberall is an AI-powered multi-location marketing platform that enables businesses to manage and optimize their online presence across numerous directories and social channels. The platform offers services such as listings management, review management, insights and analytics, and location data management, helping brands enhance their visibility, engage with local customers, and drive more traffic to their points of sale. By centralizing data and automating processes, Uberall helps businesses effectively turn local searches into sales while improving their online reputation and customer interactions.

📋 Description

• Manage technical support requests from clients, focusing on KPIs such as customer satisfaction • Escalate bugs through appropriate internal channels and teams, including Jira • Help clients and partners navigate the Location Marketing Cloud • Answer clients' technical questions and provide excellent customer experiences • Collaborate with Customer Success, Sales, Implementation, and the wider Customer Organization • Build and maintain relationships across departments

🎯 Requirements

• Experience in Customer or Technical Support, preferably in a B2B SaaS environment • Excellent written and spoken English • Able to work independently and comfortably remotely • Service-oriented approach and motivation to find solutions for customers • Ability to quickly learn technically complex issues, prioritize them, and stay organized • Ideally, experience with ticketing and CRM systems such as Jira and Salesforce • Good working level with Excel or Google Sheets • Experience working in an international team • Open to new ideas and approaches • Comfortable researching new issues • Access to a strong and reliable internet connection at home • Some completed college education • Eligible to work in the Republic of the Philippines • Basic MySQL skills, including writing and updating queries, are a bonus • Understanding of HTML, CSS, and JavaScript and ability to troubleshoot browser errors are bonus points • Previous experience with APIs, including Postman, is a bonus • Basic understanding of location management on networks such as Google and Facebook is a bonus

🏖️ Benefits

• Remote work arrangement • Opportunity to grow a career in Technical Support • Collaboration with Customer Success, Sales, Implementation, and other Technical Support & Services teams

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