Customer Success, Implementation Specialist

🔥 1 hour ago

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Ubeya

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $10M Series A - Ubeya on 2024-10

Consulting • Logistics • Healthcare

Ubeya is a leading B2B SaaS workforce management platform that streamlines staffing operations for temporary and event-based work. Its Ubeya OS and Ubeya Stadia product manage large-scale event and stadium staffing, supporting internal and agency workers across major sports and entertainment venues. The platform helps staffing agencies and venues coordinate scheduling, shifts, and operational workflows at scale to improve efficiency, resilience, and worker engagement.

📋 Description

• Manage the complete onboarding journey for new accounts across Spain and Portugal • Guide clients through configuration, workflow mapping, and initial data integration to ensure fast time-to-value • Build strong, trust-based relationships with local operational managers and business owners • Proactively monitor client health, drive platform adoption, and prevent churn • Partner with BD and Sales (SDR/BDRs) to identify growth opportunities within existing accounts • Act as the internal advocate for Iberian clients • Help us understand cultural, legal, and operational nuances in the region to refine our local go-to-market strategy and product features • Deliver engaging, tailored training sessions and support resources in Spanish to empower client teams

🎯 Requirements

• 2+ years in customer success, account management, technical onboarding, or SDR/BDR roles within a SaaS environment • Native/Fluent Spanish (essential) and professional proficiency in English • Knowledge of Portuguese is an advantage • Excellent organizational skills to manage multiple onboarding projects simultaneously while keeping client communication clear and structured • Strong understanding of business culture and client relationship expectations in Spain and the broader Iberian region.

🏖️ Benefits

• Remote working opportunities • Flexible working hours • Career development opportunities