Customer Success & Retention Specialist

🕒 July 2

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UENI Ltd

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🛍️ eCommerce

☁️ SaaS

eCommerce • SaaS • Marketing

UENI Ltd is a company that specializes in building and launching websites and online stores for small businesses. They offer a comprehensive service including website creation, local SEO, and growth marketing to help businesses increase their online presence and generate more sales and leads. UENI provides an affordable alternative to expensive web agencies and complicated DIY platforms, delivering a professional, fully functional website in just 7 days. With a focus on customer satisfaction, they serve over 700,000 businesses across a wide range of industries, providing tools for e-commerce, booking management, and brand building.

📋 Description

• Build strong relationships with customers through personalized communication • Identify churn risks and proactively support retention • Understand customer needs and provide tailored solutions • Turn challenging customer situations into positive experiences • Collaborate with internal teams to improve customer experience

🎯 Requirements

• Minimum 2 years of experience in Customer Success, Support, Account Management, or other customer-facing roles where relationship-building was key • Fluent or near-fluent English (Minimum C1 level) with excellent written and verbal communication skills • Experience working in tech or digital environments • Excellent communication skills across phone, chat, and email • Strong emotional intelligence and problem-solving skills • Proactive mindset with strong ownership and attention to detail • Ability to manage multiple customer conversations simultaneously • Experience using CRM and customer communication platforms, such as Intercom, is valued

🏖️ Benefits

• Top performers at UENI will be rewarded with promotions • Remuneration progression • Performance bonuses