Spanish Bilingual Customer Service Agent

🔥 15 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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U-Haul

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1945

🚗 Transport

🏢 Enterprise

🛒 Retail

Transport • Enterprise • Retail

U-Haul is a company that specializes in providing a wide range of moving and storage solutions. With one of the largest selections of trucks, trailers, and self-storage units, U-Haul serves customers across the US and Canada, offering options for both local and international moves. Their services include truck and trailer rentals, self-storage, portable U-Box containers, and moving supplies such as boxes and packing materials. U-Haul also offers various accessories like trailer hitches and propane refills. Through their app, customers can reserve, pick up, and return rentals 24/7, facilitating an easy and flexible moving experience. U-Haul is a popular choice for military personnel moving locally or cross-country, and their corporate account program provides additional benefits for businesses.

📋 Description

• Handle back-to-back inbound calls in both Spanish and English. • Craft acceptable solutions to address customer needs. • Maintain a deep understanding of U-Haul products and services. • Engage with customers positively and provide tailored solutions.

🎯 Requirements

• Fluency in both Spanish and English: Calls will be taken in both Spanish and English. • Friendly and Caring Tone: Engage with customers in a friendly, approachable manner. • Knowledgeable Care for Various Customer Needs: Maintain a deep understanding of our products and services to offer tailored solutions. • Ability to Display Empathy in Adverse Environments: Show empathy and understanding when assisting with customer concerns. • Efficiency in Navigation: Navigate multiple software applications and systems with speed and accuracy. • Typing and Language Skills: Possess a normal typing speed, ensuring accurate data entry.

🏖️ Benefits

• Comprehensive medical, dental and vision plans • 401(k) • Life insurance • Paid Time Off program with paid holidays • Various wellness programs • Career path planning and continued education