Learning Facilitator – Customer Service

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $60.3k - $69.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🚗 Transport

💸 Finance

💳 Fintech

💰 $310M Post-IPO Debt on 2020-06

Transport • Finance • Fintech

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• The Learning Facilitator II will be responsible for the delivery, and evaluation of training programs that enhance the skills and knowledge of employees. • Will work under the general direction of their supervisor and functional peer groups. • Interaction normally requires the ability to gain cooperation of others, while building productive relationships with internal and/or external stakeholders. • This role requires a passion for facilitation, a general understanding of adult learning principles, and the ability to adapt to the needs of a diverse learning audience.

🎯 Requirements

• A minimum of 2-5 years’ training and facilitation experience in a related industry. • Bachelor’s Degree Preferred. • Demonstrated experience facilitating engaging and effective training sessions across all modalities (virtual, in-person, mixed). • A proven track record of providing input in designing training curriculum, content, and facilitators guides. • Ability to collaborate with subject matter experts and key business stakeholders to design and develop training materials and programs. • Ability to balance multiple projects and goals with attention to detail and follow through. • Proficiency with learning management systems (LMS) and e-learning platforms. • Ability to assess the effectiveness of training programs through evaluations, surveys, and participant feedback. • Possess a general understanding of adult learning concepts and methodologies. • Excellent communication and interpersonal skills (both verbal and written).

🏖️ Benefits

• 401(k) Plan • Health Insurance • Flexible Spending Accounts (Medical and Dependent) • Life Insurance/AD&D • Dental Insurance • Vision Insurance • Paid Time Off (PTO) • Bonus Plan • Extended Parental Leave • Dependent Life Insurance