UiPath
Artificial Intelligence • B2B • SaaS
UiPath is a leading enterprise automation platform that specializes in Robotic Process Automation (RPA) and artificial intelligence to streamline repetitive tasks and enhance operational efficiency. By leveraging advanced AI technology, UiPath enables companies across various sectors to automate their workflows, allowing them to focus on more strategic initiatives. Their solutions empower organizations to improve productivity, reduce costs, and transform their business processes through intelligent automation.
Senior Manager, Client Success
Job not on LinkedIn
2 days ago
🗣️🇪🇸 Spanish Required
UiPath
Artificial Intelligence • B2B • SaaS
UiPath is a leading enterprise automation platform that specializes in Robotic Process Automation (RPA) and artificial intelligence to streamline repetitive tasks and enhance operational efficiency. By leveraging advanced AI technology, UiPath enables companies across various sectors to automate their workflows, allowing them to focus on more strategic initiatives. Their solutions empower organizations to improve productivity, reduce costs, and transform their business processes through intelligent automation.
📋 Description
• Lead and coach a high-performing team of CSMs supporting enterprise and strategic accounts across LATAM. • Own post-sales success delivery, including customer onboarding, adoption, maturity progression, and renewal readiness. • Partner with the HUB LATAM TAM team to ensure technical excellence and scalability across customer engagements. • Develop success plans and adoption frameworks that align automation strategy to customer business outcomes. • Monitor account health using data-driven insights (adoption, usage, CSAT, risk, and opportunity indicators). • Collaborate cross-functionally with Sales, Pre-Sales, Product Support, Professional Services, and Product Engineering to ensure a unified, value-driven customer experience. • Drive value realization by identifying measurable outcomes that support renewal and ARR expansion objectives. • Represent the customer voice within UiPath, escalating needs, feedback, and insights to influence product and service enhancements. • Standardize success motions to improve scalability and consistency across verticals and geographies. • Foster operational excellence through process discipline, cadence reviews, and performance tracking.
🎯 Requirements
• 7+ years of experience in Customer Success, Post-Sales Delivery, or Account Management within enterprise SaaS or technology organizations. • Proven success leading post-sales teams responsible for adoption, renewals, and ARR growth. • Experience managing Customer Success Managers and working in partnership with Technical Account Management (TAM) or Shared Services teams. • Strong understanding of customer lifecycle management, including onboarding, adoption, maturity, and renewal motions. • Expertise in value realization frameworks, ROI articulation, and business outcome mapping to support renewal and expansion discussions. • Data-driven mindset with proficiency in forecasting, customer health tracking, and metrics-driven decision-making. • Experience with automation, AI, BPMS, intelligent document processing (IDP) or related technologies is highly desirable. • Excellent executive communication, presentation, and stakeholder management skills across customer and internal leadership levels. • Spanish and English proficiency.
🏖️ Benefits
• Flexible working hours • Professional development opportunities • Reasonable accommodations for candidates on request
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