Junior Relationship Analyst – Insurance, Claims and Assistance Services

Job not on LinkedIn

🔥 18 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🔒 Insurance

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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• Jobs at this company usually fill in 44 days.
• No salary listed.

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UNICRED

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛡️ Insurance

🏦 Banking

💳 Fintech

Insurance • Banking • Fintech

UNICRED is a Brazilian cooperative financial institution that offers a wide range of financial services including credit lines, investment options, insurance products, and payment solutions. It operates primarily through a cooperative model, aiming to provide personalized banking experiences to its members. UNICRED focuses on fostering community and cooperative values while offering modern digital banking solutions like internet banking and mobile apps.

📋 Description

• Provide service to members by phone and through digital channels, delivering a welcoming, clear, and effective experience, especially in situations involving risk, urgency, or vulnerability • Handle and follow up on assistance services from start to finish, working with insurers and service providers when necessary • Open and follow up on claims for various products, including auto, home, commercial, and life insurance • Guide members on initial procedures, required documents, deadlines, coverage, exclusions, deductibles, and other stages of claims and assistance processes • Keep members informed about the progress of their requests • Support the service team with insurance, claims, and assistance-related matters • Answer questions about policy issuance, renewal, changes, and cancellation, referring requests to the appropriate departments when necessary • Record and keep service information up to date in the relevant systems, ensuring accuracy, organization, and traceability • Manage simultaneous requests based on urgency and impact on the member • Identify and report opportunities for improvement, operational failures, system inconsistencies, and recurring issues

🎯 Requirements

• Completed or ongoing higher education in Business Administration, Insurance Management, Management Processes, or related fields • Experience with customer service and insurance claims and assistance processes • Knowledge of insurance products and their main coverages, especially auto, home, commercial, and life insurance • Experience opening, following up on, or providing guidance regarding claims processes • Knowledge of initiating and following up on assistance services, such as towing, locksmith services, emergency services, and other assistance services covered by the policy • Familiarity with insurer systems, claims tracking platforms, or insurance management software • Proficiency in Microsoft Office • Strong verbal and written communication skills, a sense of urgency, organization, and attention to detail • Availability to work a 5-on/2-off schedule and remotely • Alignment with Unicred’s culture and values • Preferred: experience at insurance brokerages, insurers, credit unions, assistance centers, or operations specializing in claims • Preferred: knowledge of different lines of insurance • Preferred: experience with omnichannel customer service, especially by phone, chat, and WhatsApp • Preferred: knowledge of customer service, quality, and turnaround-time metrics • Preferred: experience handling complaints and more complex situations • Preferred: knowledge of brokerage management systems and insurer platforms

🏖️ Benefits

• Meal and food allowance: financial assistance for purchasing meals and groceries • Home office and hybrid work allowance: monthly stipend for employees working from home or in a hybrid model • Childcare or nanny reimbursement: monthly reimbursement for childcare center, preschool, or nanny expenses • Mobility allowance: financial assistance for transportation expenses • Profit-sharing program (PPR) • Company-paid life insurance • Private pension plan with company matching contributions • Medical insurance for you and your dependents • Dental insurance for you and your dependents • English Pass: digital English-learning platform • Wellhub (Gympass) • Zenklub: platform offering access to psychologists and personal development content for you and your dependents • Christmas gift basket • Birthday day off • Day off on your children’s birthdays • Maternity leave: 180 days • Paternity leave: 20 days

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