Junior Support Analyst – Affirmative Vacancy for Persons with Disabilities

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🕒 5 days ago

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Unidas

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1973

🚗 Transport

👥 B2C

🤝 B2B

Transport • B2C • B2B

Unidas is a Brazilian mobility company that provides vehicle rental, fleet management, and leasing services to both individual consumers and corporate clients. The company operates a nationwide network of rental locations and offers comprehensive fleet solutions including vehicle procurement, maintenance, and risk management, serving short-term and long-term mobility needs.

📋 Description

• Provide user support at headquarters and remotely, including stores; handle support tickets within SLA; install and configure software; interact with and provide feedback to relevant departments. • Responsible for the delivery/support of IT services, ensuring the stability and availability of assets; responsible for the building's infrastructure (workstations/CPUs, peripherals, and mobile devices). • Ensure compliance with service requirements (SLA / service level) regarding the availability of infrastructure-related resources through on-site and remote support.

🎯 Requirements

• Bachelor's degree in progress in IT or related areas. • Proactive profile, quick learner, ensures data quality and gains confidence to operate within well-defined processes. • Conceptual knowledge of ITAM, basic knowledge of related tools, and experience with routines for data control and organization. • Good knowledge of Excel.

🏖️ Benefits

• Health insurance • Dental insurance • Life insurance • Transportation allowance • Meal and/or food allowance • Pharmacy card • WellHub • Benefits club • Profit and results sharing program