Senior Test Engineer – Genesys Cloud Contact Center

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Unison Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

💳 Fintech

🤖 Artificial Intelligence

Consulting • Fintech • Artificial Intelligence

Unison Group is a Singapore-founded (2012) boutique technology and consulting firm that empowers global financial institutions with specialized services in risk, compliance, analytics, and cloud-native digital transformation. The firm focuses on Liquidity Risk, Market Risk, Credit Risk, and Regulatory Compliance and delivers consulting, system integration, business intelligence, and software/IT development. Key capabilities include data engineering and analytics, cloud engineering (AWS/Azure/Databricks/Snowflake), AI & ML (Generative AI, MLOps, automation), and BFSI-focused solutions; it also offers proprietary platforms (uArrow, Risk Insight, Regulatory Reporting, Workflow, Enterprise AI) to support enterprise-grade deployments and real-time compliance. Unison partners with banks and financial institutions to implement secure, scalable, and compliant systems that drive operational efficiency and informed decision-making.

📋 Description

• Design and execute test cases for Genesys Cloud contact center solutions • Test Arabic/English IVR, DTMF, call flows, ACD and skills-based routing • Validate inbound/outbound calls, callback, campaigns, and dialling functionality • Test voice/screen recording, CDR, billing, reports, dashboards, and quality management • Validate telephony integrations including PRI/ISDN, SIP, SBC, BYOC and WebRTC • Perform failover, resilience, performance, and integration testing • Manage defects and maintain traceability between requirements, test cases, and defects • Support SIT, UAT, cutover, and production validation • Support the Bank’s migration from a legacy contact center platform to Genesys Cloud CX • Perform end-to-end functional and non-functional testing across contact center and telephony capabilities

🎯 Requirements

• Hands-on Genesys Cloud CX / Genesys testing experience • Strong knowledge of IVR, ACD, call flows, routing, and contact center operations • Experience with telephony, SIP/SBC, BYOC, WebRTC, call recording, CDR, and billing validation • Experience with JIRA, Azure DevOps, or similar test/defect management tools • Arabic/English IVR testing experience is an advantage • Bachelor’s degree in IT, Computer Science, Telecommunications, or related field • 6+ years of software/system testing experience • Strong hands-on experience in Genesys Cloud/contact center and telephony testing • ISTQB Foundation certification required • Advanced ISTQB certification is an advantage • Banking/Financial Services experience is preferred