Agente de Mesa de Ayuda

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Unisys

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1980

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 Post-IPO Debt on 2020-10

Consulting • Logistics • Artificial Intelligence

Unisys is a global technology solutions company that specializes in providing digital workplace solutions, cloud and applications services, enterprise computing, logistics optimization, and consulting. Leveraging artificial intelligence, Unisys accelerates productivity and drives innovation by offering cutting-edge solutions that enhance the efficiency of businesses and public services. The company collaborates with leading organizations worldwide to create tailored AI models and digital experiences that secure and improve business processes, ultimately realizing the full potential of AI. Unisys also plays a key role in logistics optimization using quantum computing and data analytics to enhance capacity utilization and route planning. Emphasizing cybersecurity and compliance, Unisys ensures a secure business environment for its clients.

📋 Description

• Perform routine support duties with guidance • Assist with first-line user support by guiding users through steps to restore functionality • Troubleshoot hardware, software, and connectivity issues using remote access tools • Escalate complex issues to 2nd and 3rd level resolver teams • Coordinate and fulfill end-user service requests, including software installation and user administrative requests • Manage tickets through closure and keep users/clients updated on status and progress • Learn and comply with Service Desk, desktop, peripheral, connectivity, and security policies and procedures • Contribute to continuous improvement of the Service Desk knowledge base • Deliver results in support of organizational SLAs • Assist with special projects as assigned

🎯 Requirements

• High School diploma or GED required • Generally, less than 1 years’ experience in area of responsibility • Ability to provide first-line user support • Ability to troubleshoot hardware, software, and connectivity issues using remote access tools • Ability to escalate complex issues to 2nd and 3rd level resolver teams • Ability to coordinate and fulfill end-user service requests, including software installation and user administrative requests • Ability to manage tickets to closure and keep users/clients updated • Ability to learn and comply with Service Desk, desktop, peripheral, connectivity, and security policies and procedures • Ability to contribute to the Service Desk knowledge base • Ability to deliver results in support of organizational SLAs