Associate Application Support Consultant, Swedish

🔥 0 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Serve as the first point of contact for customers with IT and business application questions • Provide professional, efficient and effective support for Unit4 customers • Resolve support cases and complete tasks required to support the customer base • Progress issues through to conclusion while liaising with colleagues and R&D • Investigate, process and document application defects • Highlight potential escalation risks to the Team Leader and coordinate additional resources • Handle customer escalations and own complicated issues while keeping customers updated • Comply with information security requirements, business procedures, policies and ISO standards • Investigate, document and present process improvements to the Customer Services Team Leader • Identify service improvement or chargeable activity opportunities and raise them through appropriate channels • Maintain a personal development plan covering product/technical and soft skills • Train and mentor less experienced team members • Collaborate with and assist colleagues in a team environment

🎯 Requirements

• Fluent in English (verbal and written) • Fluent in Swedish (verbal and written) • Good analytical and problem-solving abilities • Financial/Accounting background is a plus • Common knowledge of Microsoft technologies, workplace processes and IT infrastructure • Exceptional customer-facing skills and ability to implement exceptional Customer Service • Finance background or experience using financial software is an advantage • Previous experience working in a Customer Service environment is an advantage • Ability to manage own time, prioritize workload and meet deadlines • Friendly and professional manner with an enthusiastic positive approach • Ability to use initiative and work independently and as part of a team • Ability to work in a Dual Working Environment • Knowledge of a Unit4 ERP module or other modules is an asset • Knowledge or experience with ServiceNow and ITIL • May require security clearance and background checks after accepting an offer

🏖️ Benefits

• Flexible Leave Paid Time Off policy • Remote working opportunities • Global Wellbeing Days • Other great benefits • Growth opportunities with tools and guidance • Talented colleagues, role models and mentors • Sustainability initiatives, including Environmental, Social, and Governance strategy and Act4Good programme • Safe and inclusive working environment • Employee Resource Groups open to all