Associate Application Support Consultant, Swedish

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Serve as the first point of contact for customers with IT and business application questions • Provide professional, efficient, and effective support for Unit4 solutions • Progress support issues through to resolution, liaising with colleagues and R&D as appropriate • Investigate, process, and document application defects • Highlight potential escalation risks and coordinate additional investigation resources • Handle customer escalations and own complicated issues while keeping customers updated • Comply with information security requirements, business procedures, policies, and ISO standards • Investigate, document, and present process improvements to enhance customer experience • Identify service improvement or chargeable activity opportunities and raise them through appropriate channels • Maintain a personal development plan covering product, technical, and soft skills • Train and mentor less experienced team members on product knowledge, skills, and processes • Work collaboratively to assist colleagues

🎯 Requirements

• Strong communication skills • Fluent in English, verbal and written • Swedish is an additional asset, not a necessity • Good analytical and problem-solving abilities • Financial/accounting background is a plus • Common knowledge of Microsoft technologies, workplace processes, and IT infrastructure • Exceptional customer-facing skills and understanding of exceptional customer service • Finance background or experience using financial systems is an advantage • Previous experience in a customer service environment is an advantage • Ability to manage time, prioritize workload, and meet deadlines • Friendly and professional manner with a positive approach • Ability to use initiative and work independently and as part of a team • Ability to work in a dual working environment • Knowledge of a Unit4 ERP module or other modules is an asset • Knowledge or experience with ServiceNow and ITIL • May require security clearance for customer projects and access to sensitive customer data • May require background checks, including criminal record declaration, right to work, personal identification, and work history, subject to local laws

🏖️ Benefits

• Flexible Leave Paid Time Off policy • Remote working opportunities • Global Wellbeing Days • Culture built on trust and accountability, with freedom and autonomy • Growth opportunities, tools, and guidance for development • Talented colleagues, role models, and mentors • Sustainability initiatives, including Environmental, Social, and Governance strategy and Act4Good programme • Safe and inclusive working environment • Employee Resource Groups open to all