Associate Application Support Consultant, Swedish

🕒 August 6

🇵🇱 Poland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Serve as the first point of contact for customers regarding IT and business application questions • Provide professional, efficient, and effective support for Unit4 customer cases • Progress issues through to conclusion while liaising with colleagues and R&D • Investigate, process, and document application defects • Highlight escalation risks and coordinate additional investigation resources with the Team Leader • Handle customer escalations and take ownership of complicated issues • Keep customers updated on issue progress • Comply with information security requirements, business procedures, policies, and ISO standards • Investigate, document, and present process improvements to enhance customer experience • Identify service improvement or chargeable activity opportunities and raise them through appropriate channels • Maintain a personal development plan covering product/technical knowledge and soft skills • Train and mentor less experienced team members • Work collaboratively to assist colleagues

🎯 Requirements

• Strong verbal and written communication skills • Fluency in English, verbal and written • Fluency in Swedish, verbal and written • Good analytical and problem-solving abilities • Financial/accounting background is a plus • Common knowledge of Microsoft technologies, workplace processes, and IT infrastructure • Exceptional customer-facing skills and ability to deliver exceptional customer service • Finance background or experience using financial systems is an advantage • Previous Customer Service environment experience is an advantage • Ability to manage time, prioritize workload, and meet deadlines • Friendly and professional manner with an enthusiastic, positive approach • Ability to use initiative and work independently and as part of a team • Ability to work in a dual working environment • Knowledge of a Unit4 ERP module or other modules is an asset • Knowledge or experience with ServiceNow and ITIL • May require security clearance and background checks for customer projects and sensitive data access

🏖️ Benefits

• Flexible Leave Paid Time Off policy • Remote working opportunities • Global Wellbeing Days • Other great benefits • Growth opportunities • Tools and guidance for professional development • Talented colleagues, role models and mentors • Sustainability initiatives, including the Environmental, Social, and Governance strategy and Act4Good programme • Safe and inclusive working environment • Employee Resource Groups open to all