Cloud Administrator

🕒 June 3

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Handle cloud‑related cases and requests through ticketing systems • Perform technical fixes and standard operational tasks • Route and escalate cases to appropriate engineering or specialist teams • Track, update, and follow up on cases to ensure timely resolution • Perform routine cloud administration tasks across customer and internal environments • Support environment configuration changes, access updates, and operational maintenance activities • Validate requests for completeness and compliance with internal standards • Document recurring issues, fixes, and process improvements • Produce operational reports related to cases, service requests, and cloud activities • Maintain accurate records for audit, compliance, and internal reporting purposes • Work with sales order forms, service requests, and operational handovers

🎯 Requirements

• Previous experience in IT operations, or service desk–type roles • Hands‑on experience working with ServiceNow (or similar ITSM tools) • Ability to perform standard technical fixes and administrative tasks • Strong process discipline and attention to detail • Good knowledge of Microsoft Excel • Experience producing operational and service reports • Proven experience creating and maintaining operational and technical documentation • Clear and professional written communication skills (English required) • Ability to collaborate effectively with technical and non‑technical stakeholders • Basic scripting skills (e.g. PowerShell, Bash) - nice to have • Experience working in 1st‑line technical support - nice to have • Familiarity with IT service management practices (ITIL‑aligned environments) - nice to have

🏖️ Benefits

• Flexible Leave • Paid Time Off • Global Wellbeing Days • Remote working opportunities • Culture built on trust and accountability • Growth opportunities with tools and guidance • Commitment to sustainability initiatives • Safe and inclusive working environment