Customer Success Manager, Dutch Speaking

🕒 June 3

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Be the Voice of the customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience; Turn insights into action. • Deliver added value services through our offerings to increase product value and adoption • Identify and drive new sales opportunities (up/cross sell through CSM qualified leads) in cooperation with your colleagues in sales. • Serve as the primary contact in the customer success organization to drive solutions for the customer that result in better risk management and retention. • Create and manage a customer success plan alongside the account manager and customer that delivers on their key programmatic milestones (The “why” behind their investment/engagement) • Be able to develop and provide virtual (semi-annual/quarterly) business reviews with C-level executives, practitioners, and other management with your customer team(s). • Ensure product ideas, needs and value drivers are known, captured and articulated to the wider Unit4 business community (product, R&D, Support, etc.)

🎯 Requirements

• Must have a passion and ability to build strong customer relationships that result in maintaining the book of business ARR (Retention), expanding the footprint of the customer within Unit4 (CSMQLs), understanding the goals and objectives of the customer and putting those plans to action and effectively tracking to realized value (success planning). • This individual is adaptable, curious, seeks ownership and accountability, works collaboratively across a wide range of internal and external stakeholders. • Dutch speaking - working remote on the Netherlands and Flemish market. • Accountable for churn management and retention motions across the region laddering to global business. • Responsible for oversight and utilization as it relates to the Success4U program • Clear communicator with professional presence with empathy and enthusiasm • Ability to lead through influence and trust • Experience in a similar customer centric role generating cloud software customer value • Technically literate and familiar with customer engagement technologies, best practices and trends • Previous experience working within ERP, HCM and/or financial planning software industries is a plus. • Excellent communication and relationship management skills and fluent in Dutch and English (verbal and written) • Availability to travel as necessary (up to 20%).

🏖️ Benefits

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact • balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits • growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work • talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry • a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme • a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.