CRM Platform Analyst – Middle

🕒 May 7

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SOFTSWISS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎮 Gaming

Gaming • Software Development

SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.

📋 Description

• Manage and optimize CRM system usage across multiple teams to improve adoption and efficiency • Analyze CRM data to generate actionable insights that support business growth and cross-selling opportunities • Build and improve workflows and automation within the CRM to streamline operations • Develop internal reporting capabilities, reducing reliance on external tools • Identify and implement process improvements to enhance CRM performance and usability • Support and guide 30–40+ users, acting as the main point of contact for CRM-related topics

🎯 Requirements

• English proficiency at B2 level or higher • Russian language skills at B2 level or higher • Experience with HubSpot (setup, automation, user support) • Experience with Pipedrive • Several years of experience in a hands-on CRM role (e.g. CRM Manager, CRM Specialist, CRM Analyst) • Strong data analysis skills with the ability to translate insights into actions • Experience with CRM systems, reporting tools, and workflow/automation setup • Proven ability to improve processes and optimize system usage

🏖️ Benefits

• Full-time remote work opportunities and flexible working hours • Private insurance • Additional 1 Day Off per calendar year • Sports benefit • Comprehensive Mental Health Programme • Free online English lessons with a native speaker • Generous referral program • Training, internal workshops, and participation in international professional conferences and corporate events.